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A Guide to Your Rights & Responsibilities When Claiming Unemployment Benefits in Connecticut
Guide To Using The TeleBenefits Line - Who May Use The TeleBenefits Line?
  • Individuals who wish to file or resume filing an initial (new) claim for unemployment benefits or reopen a claim that was filed within the last year (option 3).
  • Individuals who have been authorized by a customer service representative to file their weekly continued claim for the week that has just passed (option 1).

EXCEPTIONS to filing your weekly continued claim using the Tele-Benefits Line:

  • If you are filing Vacation Shutdown claims, Shared Work, TRA, or  NAFTA claims, you cannot file by telephone.  Speak to a TeleBenefits Line customer service representative for filing information.

  • If you have skipped or missed filing of one or more weeks (break  in filing sequence) for any reason, you should speak to a Tele-Benefits Line customer service representative.

Individuals who have filed a continued claim for unemployment benefits in the last 30 days may check on the status of the most recent claim filed (option 2, "Five Options Available On The TeleBenefits Line").  This includes individuals who have filed Vacation Shutdown claims or who are in the Shared Work, TRA, or NAFTA programs.

Anyone may call for general information, option 5, General Eligibility Information, and option 4, General Employer Information - for all Connecticut employers or potential employers.

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