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HOW TO CREATE AN ONLINE ACCOUNT FOR EmployerS and ClaimantS -
Frequently Asked Questions (FAQs)
Employer Account Log-In FAQs
1. Why do I
have
to create a new Internet account?
This is part of our
ongoing commitment to upgrade the agency's computer systems.
Creating your own unique user ID and password provides employers
with improved security features.
2. What
do I need to create an Internet account?
To create an internet
account you will need the following:
-
Your 7 digit
Connecticut Department of Labor Registration number;
-
Your Federal
Employer Identification Number;
-
A valid e-mail
address;
-
Name of a contact
person responsible for the account.
-
If you do not
have a Department of Labor Registration Number and a Federal
Employer Identification Number, you must obtain these before
attempting to create an Internet account.
To apply for a
Department of Labor Registration Number follow this link:
http://www.ctdol.state.ct.us/uitax/leadUc1a.htm
To apply for a Federal Employer Identification
Number follow this link:
http://www.irs.gov/
or call the IRS at 1-800-829-4933.
3. What
if I forget my user ID and/or password?
Since a valid e-mail address is required to create an account
the new system allows you to request your user ID and/or
password be sent directly to that address.
4. My
accountant files my returns on-line. How will they access my
account to file and pay my returns?
An improvement with the
new internet account system is that you, as the "administrator"
of your Internet Account, have the ability to create one or more
"sub-users" of your account. A sub-user is any
individual (i.e. payroll manager, comptroller, accountant or
payroll agent, etc.) that you give authority to access your
CTDOL Internet Account to perform filings or make payments on
your behalf. To create a sub-user, you will assign them their
own unique user id and password. As the administrator of the
account, you will have the ability to alter sub-user accounts or
delete them if necessary.
5. Can
I use my registration number as my user ID?
While your registration
number can be part of your new user id, that alone
would not suffice. The user ID must be at least 8 characters
long.
6. How many times can I attempt to put in my User ID or Password
before getting locked out?
If you enter an invalid Password
3 times, you will be
locked out of the system and will receive a locked out message.
7. Why do I need an email address?
In order to complete the Create Employer Account screen, you
must have an email address. This is necessary in the event you
forget your User ID or Password. If this occurs, you will be
prompted to answer a number of security questions. Once the
security questions are answered correctly, the User IDs and/or
Password will be sent to your email address.
8. What if I do not have an email address?
If you do not have an email address you will need to establish one
to use this web site There are many providers that offer free
email. You do not need to have a computer in your home to
establish an email address. Click
here for instructions on how to create an email account.
NOTE: The
Connecticut Department of Labor is not affiliated with, nor does it
endorse, any particular email provider.
9. How do I know my account was successfully created?
If you have arrived at the confirmation screen, your account was
successfully created. Clicking on the “Continue” button will
bring you to the Main Menu.
10. Why are there security questions?
There are security questions to protect you from fraud and
identity theft. When you create an account you will choose 3
security questions and provide the answers. Should you forget
your User ID or Password, you will be prompted to answer the 3
security questions. Once the security questions are
answered correctly, the User ID and/or Password will be sent to
your email address.
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Claimant Account Log-In FAQs
(Note:
The following FAQs refer to The "Connecticut Department of
Labor Tax and Benefits System" which is different from our other web
based system called "CT Direct Benefits System" - used for filing a
new or reopened claim)
1. Who
will have to create an account?
Any claimant who
wants to use any of the menu options on our web-based
unemployment system will have to create an internet account.
This includes the following menu options:
-
Filing a Continued Claim
-
Filing for
Emergency Benefits (when applicable)
-
Performing
Claim Inquiries
-
Selecting/Modifying a Payment Method
Using this system
will be similar to logging on to an internet retailer to make a
purchase.
2. What
are the changes from the current web filing site?
By adding a modernized system for you to create and access your
accounts, security will be greatly improved. You will no
longer need to enter your Social Security Number as a User ID,
thereby minimizing potential fraud and identity theft.
3. Why do I need an email address?
In order to complete the Create Claimant Account screen, you
must have an email address. This is necessary in the event you
forget your User ID or Password. If this occurs, you will be
prompted to answer a number of security questions. Once the
security questions are answered correctly, the User IDs and/or
Password will be sent to your email address.
4. What if I do not have an email address?
If you do not have an email address you will need to establish one
to use this web site There are many providers that offer free
email. You do not need to have a computer in your home to
establish an email address. Click
here for instructions on how to create an email account.
NOTE: The
Connecticut Department of Labor is not affiliated with, nor does
it endorse, any particular email provider.
5. What
if I do not have a computer in my home?
If you do not have a computer, we suggest that you use the
computer of a friend or family member, or visit your local
American Job Center. You can also check computer
availability at your local library. Remember! NEVER share
your User ID, Password and/or PIN with anyone.
6. Do I have to keep up my email account?
Yes! You should go into your email account every now and then to
keep your account active. This is especially important for
individuals who are using the email address they provided to us
only for unemployment purposes. Should we need to send you your
User ID or Password, you will not receive this information if
your email account has been closed due to inactivity.
7. What are a
User ID and a Password?
The User ID is a unique name created by a user to access a
computer system. Coupled with a password it provides a minimum
level of security. The Password is a sequence of
characters (letters numbers and sometimes symbols) used as a
secret key for accessing a computer system. The Password is used
for authentication, validation and verification.
Remember! DO NOT share your User ID and/or Password information
with anyone.
8. What are the criteria for the User ID & Password?
-
User ID:
8 Character minimum
-
Password
:
8 Character minimum,
AND AT LEAST: 1 lowercase, 1 uppercase, 1 number/special
character.
9. What if I forget my User ID or Password ?
If you forget your User ID or Password, you will be prompted to
answer a number of security questions. Once the security
questions are answered correctly your User ID and/or Password
will be sent to your email address.
10. How
many times can I attempt to put in my User ID or Password before
getting locked out ?
If you enter an invalid
Password 3 times, you will be locked out of the system for up to 3
minutes. To retrieve your password, wait three minutes and then use
the Claimant Account Options links at the bottom of the page. Your
password will be sent to you in an email, allowing you to log in
again. Click on the
following link to visit the “Claimant Account Options”
https://sso.ctdol.state.ct.us/English/CommonLogin/CommonLogin.aspx
11. What should I do if I am locked out of the system?
If you are locked out of the
system, wait 3 minutes and then use the Claimant Account Options
links at the bottom of the page to retrieve your password or your userid.
Click on the following link to
visit the “Claimant Account Options”
https://sso.ctdol.state.ct.us/English/CommonLogin/CommonLogin.aspx
12. How do I change my email address?
Simply log into to the Main Menu, click on the Change Account
Information link and edit your profile.
13. How do I change my User ID or Password?
To change your
Password, click on the “Change
Password” link at the top of the Main Menu.
14. Why are there security questions?
There are security questions to protect you from fraud and
identity theft. When you create an account you will
choose 3 security questions and provide the answers. Should you
forget your User ID or Password, you will be prompted to answer
the 3 security questions. Once the security questions are
answered correctly, the User ID and/or Password will be sent to
your email address.
15. What are the security questions to choose from ?
In what city did you meet your spouse/significant other?
What is the name of your favorite childhood friend?
What street did you live on in third grade?
What was your dream job as a child?
What is the middle name of your youngest child?
What is the name and breed of your pet?
What school did you attend in sixth grade?
What is your oldest cousin’s first and last name?
What was the last name of your third grade teacher?
In what city does your nearest sibling live?
What is the country of your dream vacation?
What is your maternal grandmother’s maiden name?
In what city or town was your first job?
What is the name of the place your wedding reception was
held?
16. How do I know my account was successfully created ?
If you have arrived at the confirmation screen, your account was
successfully created. Clicking on the “Continue” button
will bring you to the Main Menu.
17. What if I don’t answer the security questions correctly ?
If you do not answer the 3 security questions
correctly, you will not be able to retrieve your forgotten User ID
or Password.
You will need to visit your nearest Comprehensive American Job
Center to delete your account. In order to delete your account, you
must prove your identity by bringing a photo ID and a current piece
of mail showing your current mailing address.
Click here
for a list of our Comprehensive American Job Center locations.
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