We encourage claimants to opt for either the direct deposit or debit card payment methods that are approved by the State of Connecticut and the Labor Department.  We are not associated or affiliated with check cashing services, or any pre-paid debit card services.

• Debit Card is one of two benefit payment methods available at DOL.
• UI benefit payments are electronically loaded onto a Debit Card, which is like an ATM card.
• The Debit Card can be used to get cash from an ATM, bank, credit union or to make purchases anywhere the MasterCard® logo is displayed.
• Fees and surcharges may apply, but can be avoided by reviewing the fee schedule and following the tips on how to avoid Debit Card fees.
• To enroll online, use the Department of Labor’s secure website.
• Once you are approved for benefits, a Key Bank MasterCard® Debit Card will be mailed to your most recent address on file.
• Debit Cards are valid for three years from the time they are issued.  For more specific information regarding Debit Card, click on FAQ’s.

KeyBank Resources

Chatbot – Virtual Online Messaging
Available on the Key2Benefits.com home age, or Key2Benefits FAQ page, the chatbot provides conversational search and answer capabilities. When asked a question, it gives the most appropriate answer based on content we have provided and learned artificial intelligence

Prepaid Card Status Search
With the input of basic, identifying information, the Key2Benefits Prepaid Card Status search provides any claimant who has filed on or after March 1, 2020 the status of their initial card enrollment with KeyBank.

Enhanced Frequently Asked Questions
Our online Key2Benefits Frequently Asked Questions (FAQs) answer the most common questions asked by claimants and cardholders, and provides detailed answers to these questions.

Please note: : If you do not select direct deposit as your payment method, it will default to debit card.

Click here to access the On-Line Claim System