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Direct Deposit | Debit Card | Compare Direct Deposit and Debit Card | Frequently Asked Questions
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DIRECT DEPOSIT OR DEBIT CARD? YOU CHOOSE!
Debit Card

We encourage claimants to opt for either the direct deposit or debit card payment methods that are approved by the State of Connecticut and the Labor Department.  We are not associated or affiliated with check cashing services, or any pre-paid debit card services.

KeyBank Resources

Chatbot – Virtual Online Messaging
Available on the Key2Benefits.com home age, or Key2Benefits FAQ page, the chatbot provides conversational search and answer capabilities. When asked a question, it gives the most appropriate answer based on content we have provided and learned artificial intelligence

Prepaid Card Status Search
With the input of basic, identifying information, the Key2Benefits Prepaid Card Status search provides any claimant who has filed on or after March 1, 2020 the status of their initial card enrollment with KeyBank.

Enhanced Frequently Asked Questions
Our online Key2Benefits Frequently Asked Questions (FAQs) answer the most common questions asked by claimants and cardholders, and provides detailed answers to these questions.

Please note: : If you do not select direct deposit as your payment method, it will default to debit card.

Click here to access the On-Line Claim System

click here to enroll

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