CONTACT DOL ON-LINE AT http://www.filectui.com/

• choose a payment method.
• change a payment method.

CONTACT KEY BANK ON-LINE AT www.key2benefits.com FOR THE FOLLOWING:

• check Debit Card balances.
• make Debit Card account inquiries.
• review a free electronic statement for a Debit Card account. (up to 12 months of statements)
• pay bills on-line.
• make on-line purchase(s).*
• review the transaction history for a Debit Card.
• change a Debit Card PIN.
• contact Key Customer Service for information.

*Performing a transaction this way may incur a fee. Click here for a list of these fees.

PHONE CONTACT FOR KEY BANK (1-866-295-2955)

• Contact Key Bank Customer Service if:
   
  • you need help using your Debit Card.
  • you are activating your Debit Card.
  • you did not receive your Debit Card.
  • your Debit Card was lost, stolen, or damaged.
  • the teller/cashier does not recognize/take your Debit Card.
  • you want to request a monthly account statement by mail.
  • you want to access your monthly account statement.
  • you were charged unexpected Debit Card transaction fee(s).
  • you want to dispute an unauthorized transaction.
  • you want to find out if your benefits were deposited onto your Debit Card.*
  • you want to check your account balances.*
  • your Debit Card was rejected.
  • you forgot or entered the wrong Debit Card PIN.

*Performing a transaction this way may incur a fee. Click here for a list of these fees.

CONTACT YOUR BANK IF:

• you want to find out if benefits were deposited into your Direct Deposit account.
• you are unsure of your Bank Routing # or Account # for Direct Deposit.
   

VISIT THE DOL WEBSITE AT http://www.filectui.com/ IF:

• you have questions about UI eligibility.
• you want to change your mailing address.
• you are questioning the amount or payment of benefits.