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  • Begin to prepare for your hearing early by arranging for the participation of  any needed witnesses and by providing the Referee and all other parties copies of any documents that you wish considered at the hearing.
  • Do not use a pay telephone to participate in the hearing.  Most pay  telephones will not allow the Referee to call you back in order to conference you with other hearing participants.
  • Cellular telephones are sometimes subject to interference or loss of transmission not experienced by conventional telephones. This may result in your inability to hear the questions asked by the Referee or the testimony of the other party. Therefore, it is preferable that you are in a stationary location during the hearing
  • If you do not have a telephone with which to participate in the hearing, contact your local unemployment compensation office or American Job Center to arrange for the use of a telephone at that location.  Since these offices are busy, you will need to make arrangements well in advance of the hearing, which means immediately upon your receipt of a notice that the hearing has or will be scheduled in the near future.
  • Choose a quiet place from which to participate in the telephone hearing.  Do not have other people in the room with you unless those people are also taking part in the hearing.  Other potential distractions, such as radio or TV, should be turned off during the hearing.
  • The lack of visual cues makes it difficult for the Referee to know if participants engaged in a telephone hearing understand what is going on. Question the Referee if at any time during the hearing you don't understand what is happening or cannot hear what is being said by the Referee or other parties.
  • If you become disconnected during the hearing, hang up your telephone immediately and stand by while the Referee's office makes a new connection. If you do not hear from the Referee within 5 minutes, contact the Appeals Division.


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