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Reference Guide
Standard Wage Rates for Certain Service Workers

Classifications of Service Workers


Disclaimer: These definitions are to provide guidance and may be subject to change due to evolving  job duties. 





Applies full knowledge of baking trade and is responsible for producing standard baked goods as bread, rolls, cakes, cookies, biscuits, muffins, various types of puddings and ice cream or sherbets.

Cook I
Independently performs moderately difficult tasks in preparing small quantities of quickly prepared food such as steaks, chops, cutlets, hamburgers, eggs, salads and other similar items.  Excludes workers who exercise general supervision over kitchen activities.

Cook II
Prepares in large quantities, by various methods of cooking, meat, poultry, fish, vegetables, etc.  Seasons and cooks all cuts of various meats, fish and poultry.  Boils, steams or fries vegetables.  Makes gravies, soups, sauces, roasts, meat pies, fricassees, casseroles, and stews.  Excludes food service supervisors and head cooks who exercise general supervision over kitchen activities.

Manually or mechanically washes and rinses dishes, glasses and silverware; maintains proper temperature for sterilization and adds soap as needed; performs other duties as assigned.

Fast Food Shift Leader (Crew chief, Team leader)
A non supervisory full or part-time worker who performs the duties of a Fast Food Worker. In additional, from time to time, after training, performs other duties requiring a limited amount of discretion such as assisting management in directing other Fast Food Workers, controlling amount and timing of food production, and opening and closing restaurant.

Fast Food Worker (Crew person, Team member, Associate)
A non supervisory full or part-time worker who performs one or more repetitious and standardized tasks at an assigned station.  Duties include one or more of the following: Preparing simple food items such as french fries, fish or chicken portions, hamburgers, and beverages in a highly standardized manner, often controlled by automatic or simple timing devices; taking customersí orders; filling orders; and collecting payment.  May rotate among stations.  May also clean equipment or premises.

Food Service Worker (Cafeteria Worker)
Performs a variety of tasks concerned with the preparation and serving of foods and beverages.  Washes, peels, scrapes, and cuts vegetables and fruits.  Prepares simple salads and toast.  Cuts butter and slices cakes and pies.  Makes coffee, tea, and other beverages.  Dishes out portions of foods on trays or plates, and pours beverages.  Prepares dining and serving areas by setting up counters, stands, and tables.  Places food containers in serving order, fills salt and pepper shakers, and places linen and silverware on tables.  Scrapes, washes and sorts dishes, glassware, and silverware.  Cleans kitchen equipment, pots and pans, counters, and tables.  Sweeps and mops floors.

Meat Cutter
Utilizing standardized meat cutting methods, breaks down meat carcasses and wholesale cuts; bones and cuts meat into roasts, steaks, chops, etc.  Cleans and cuts fish into fillets and steaks.  Draws, dresses and cuts poultry.  Must have a knowledge of methods of handling and storing meats, fish or fowl.

Serves food and beverages to patrons at counters and tables of coffee shops, lunchrooms, and other dining establishments.  Presents menus to customers, answers questions, and makes suggestions regarding food and service.  Writes order on check or memorizes it.  Relays order to kitchen and serves course from kitchen and service bars.  Observes guests to fulfill any additional requests and to perceive when meal has been completed.  Totals bill and accepts payment or refers patron to Cashier.  May ladle soup, toss salads, portion pies and desserts, brew coffee, and perform other services as determined by establishmentís size and practices.  May clear and reset counters or tables at conclusion of each course or meal.

Receives cash from customers or employees in payment for goods or services and records amounts received.  Recomputes or computes bill, itemized lists, and tickets showing amount due, using adding machine or cash register.  Makes change, cashes checks, and issues receipts or tickets to customers.  Records amounts received and prepares reports of transactions.  Reads and records totals shown on cash register tape and verifies against cash on hand.  May make credit card transactions.  May be required to know value and features of items for which money is received.  May give cash refunds or issue credit memorandums to customers for returned merchandise.  May operate ticket-dispensing machine.  May sell candy, cigarettes, gum and gift certificates, and issue trading stamps.  Usually employed in restaurants, cafeterias, theaters, retail stores, and other establishments.

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Housekeeping Aide I
Cleans and supplies patient rooms, wards, nursing stations, lounges, lavatories, bathrooms, offices, and any other areas, as assigned, in accordance with standard procedures of the Housekeeping Department and with hospital objectives.   Using cleaning devices such as light mops, small wringers, dusters, household-type vacuum cleaners, and other necessary tools, chemicals, and supplies.  Performs specific cleaning tasks, including dusting horizontal surfaces; emptying waste baskets and removing trash; damp-wiping furniture; cleaning and polishing metal and porcelain bathroom fixtures; dry-mopping and sanitizing floors of rooms and offices; spot-cleaning walls and windows; replenishing room supplies; making beds; and sorting and distributing linen.  Assists in cleaning emergency spills observed or on request.  Maintains assigned equipment for cleanliness and has repairs made when needed.  Reports needed repairs to equipment, furniture, building, and fixtures.  In case of fire or other internal emergency assists in escorting ambulatory patients to exits.  In case of a community disaster assists nurses in making extra beds, and performs other duties as assigned.

Housekeeping Aide II
Performs special cleaning projects as well as daily cleaning duties in accordance with standards procedures of the Housekeeping Department and with hospital objectives.  Uses cleaning equipment including automatic floor machines, commercial vacuums, wet mops, large wringers and other necessary equipment, tools, chemicals and supplies.  Dry- and wet-mops floors.  Scrubs and buffs floors with root and other machines.  Vacuums carpets to clean and control bacteria.  Transports trash from utility rooms and other collection points to incinerator, compactor, or pick-up area.  Performs special cleaning of induction units, wall, lighting fixtures, and windows both inside and outside. Moves furniture and sets up meeting rooms. Collects soiled linen.  Assists in cleaning emergency spills that are observed or as requested.  Maintains assigned equipment for cleanliness and requests repairs when needed.  Reports need for repairs to hospital equipment, furniture, building and fixtures.  Assists in moving patients in case of fire, disaster or emergency evacuation. Assists security personnel in restraining disturbed patients in psychiatric wards.

Cleans and keeps in an orderly condition factory working areas and washrooms, or premises of an office, apartment house, or commercial or other establishment. Duties involve a combination of the following: Sweeping, mopping or scrubbing, and polishing floors; removing chips, trash, and other refuse; dusting equipment, furniture, or fixtures; polishing metal fixtures or trimmings; providing supplies and minor maintenance services; and cleaning lavatories, showers, and restrooms.

Excluded are:
     1.  Workers who specialize in window washing.
     2.  Housekeeping staff who make beds and change linens as a primary responsibility.
     3.  Workers required to disassemble and assemble equipment in order to clean machinery.
     4.  Workers who receive additional compensation to maintain sterile facilities or equipment.

Laborer, Grounds Maintenance
Maintains grounds of industrial, commercial or public property such as buildings, camp and picnic grounds, parks, playgrounds, greenhouses, and athletic fields, and repairs structures and equipment, performing one or more of the following tasks: Cut grass, using walking-type or riding mowers (less than 2000 lbs.).  Trims hedges and edges around walks, flower beds and wells, using hedge trimmers, clippers and edging tools.  Prunes shrubs and trees to shape and improve growth, using shears and other hand tools.  Sprays lawn, shrubs, and trees with fertilizer or insecticide.  Plants grass, flowers, trees, and shrubs.  Waters lawn and shrubs during dry periods, using hose or activating sprinkler system.  Picks up and burns or carts away leaves, paper or other litter.  Removes snow from walks, driveways, roads, or parking lots, using shovel and snow blower.  Spreads salt on walkways and other areas.  Repairs and paints fences, gates, benches, tables, guardrails, and outbuildings.  Assists in repair of roads, walks, buildings, and mechanical equipment.  May clean comfort stations, office and workshop areas, and parking lots by sweeping, washing, mopping and polishing.

Maid or Houseman
Cleans rooms and other premises of hotel, motel, tourist home, or other lodging facility, performing any combination of the following tasks.  Dusts and cleans Venetian blinds, furniture, and other surfaces.  Sorts, counts, folds, marks, or carries linens.  Turns mattresses and makes beds.  Moves and arranges furniture and hangs drapes.  Cleans and polishes metalwork and porcelain bathroom fixtures.  Spot-cleans walls and windows.  Empties wastebaskets and removes trash.  Removes soiled linens for laundering.  Replenishes room supplies.  Reports need for repairs to equipment, furniture, building and fixtures.

Pest Controller (Exterminator)
Sprays chemical solutions or toxic gases and sets mechanical traps to kill pests that infest buildings and surrounding areas.  Fumigates rooms and buildings, using toxic gases.  Spray chemical solutions or dusts powders in rooms and work areas.  Places poisonous paste or bait and mechanical traps where pests are present.  May clean areas that harbor pests, using rakes, brooms, shovels, and mops preparatory to fumigating.  May be required to hold State license.

Refuse Collector
Picks up garbage, trash, or refuse from homes and businesses and other locations, and deposits it in a truck.

Tractor Operator
Drives gasoline or diesel powered tractor to move materials, draw implements, tow trailers, pull out objects embedded in ground, or pull cable of winch to raise, lower, or load heavy material or equipment.  Fastens attachments such as graders, plows, rollers, mowers (over 2000 lbs.), back-hoes, seeders, and disc harrows to tractor.  Adjusts equipment for proper operation.  Lubricates and makes minor repairs to tractor and attachments such as tightening bolts, and replacing washers, cotter pins, and screws.

Window Cleaner
Cleans windows, glass partitions, mirrors, and other glass surfaces of building interior or exterior, using pail of soapy water or other cleaner, sponge, and squeegee.  Crawls through window from inside and hooks safety belt to brackets for support; sets and climbs ladder to reach second or third story; uses bosín chair, swing state or other scaffolding lowered from roof to reach outside windows; or stands to reach first floor or inside windows.

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Carpenter, Maintenance
Performs the carpentry duties necessary to maintain in good repair building woodwork and equipment such as bins, cribs, counters, benches, partitions, doors, floors, stairs, casings, and trim made of wood.  Work involves most of the following: Planning and laying out of work from blueprints, drawings, models, or verbal instructions, using a variety of carpenterís hand tools, portable power tools and standards measuring instruments; making standard shop computations relating to dimensions of work; and selecting materials necessary for the work.  In general, the work of the maintenance carpenter requires rounded training and experience usually acquired through a formal apprenticeship or equivalent training and experience.

Electrician, Maintenance
Performs a variety of electrical trade functions such as the installation, maintenance, or repair of equipment for the generation, distribution, or utilization of electric energy.  Work involves most of the following: Installing or repairing any of a variety of electrical equipment such as generators, transformers, switchboards, controllers, circuit breakers, motors, heating units, conduit systems, or other transmission equipment; working from blueprints, drawings, layouts, or other specifications; locating and diagnosing trouble in the electrical system or equipment; and using a variety of electricianís hand tools and measuring and testing instruments.  In general, the work of the maintenance electrician requires rounded training and experience usually acquired through a formal apprenticeship or equivalent training and experience.

General Maintenance Worker
Performs general maintenance and repair of equipment and buildings requiring practical skill and knowledge (but not proficiency) in such trades as painting, carpentry, plumbing, masonry, and electrical work.  Work involves a variety of the following duties: Replacing electrical receptacles, wires, switches, fixtures, and motors; using plaster or compound to patch minor holes and cracks in walls and ceilings; repairing or replacing concrete floors, steps, and sidewalks; replacing damaged paneling and floor tiles; hanging doors and installing door locks; replacing broken window panes; and performing general maintenance on equipment and machinery.

Excluded are:

  1. Craft workers included in a formal apprenticeship or progression program based on training and experience;
  2. Skilled craft workers required to demonstrate proficiency in one or more trades;
  3. Workers performing simple maintenance duties not requiring practical skill and knowledge of a trade (e.g., changing light bulbs and replacing faucet washers).

Heating, Refrigeration and Air-Conditioning Mechanic
Installs, services and repairs environmental-control systems in residences, department stores, office buildings and other commercial establishments, utilizing knowledge of refrigeration theory, pipefitting and structural layout.  Mounts compressor and condenser units on platform or floor, using hand tools, following blueprints or engineering specifications.  Fabricates, assembles and installs ductwork and chassis parts, using portable metalworking tools and welding equipment.  Installs evaporator unit in chassis or in air-duct system, using hand tools.  Cuts and bends tubing to correct length and shape, using cutting and bending equipment and tools.  Cuts and threads pipe, using machine-threading or hand-threading equipment.  Joins tubing or pipes to various refrigerating units by means or sleeves, couplings or unions, and solders joints, using torch, forming complete circuit for refrigerant.  Installs expansion and discharge valves in circuit.  Connects motors, compressors, temperature controls, humidity controls and circulating ventilation fans to control panels and connects control panels to power source.  Installs air and water filters in completed installation.

Injects small amount of refrigerant into compressor to test systems and adds Freon gas to build up prescribed operating pressure.  Observes pressure an vacuum gauges and adjusts controls to insure proper operation.  Tests joints and connections for gas leaks, using gauges or soap-and water solution.  Wraps pipes in insulation batting and secures them in place with cement or wire bands.  Replaces defective breaker controls, thermostats, switches, fuses and electrical wiring to repair installed units, using electricianís hand tools and test equipment.  May install, repair and service air conditioners, ranging from fifteen to twenty tons cooling capacity, in warehouses and small factory buildings.

Performs tasks which require mainly physical abilities and effort involving little or no specialized skill or prior work experience.  The following tasks are typical of this occupation: Loads and unloads trucks, and other conveyances; moves supplies and materials to proper location by wheelbarrows or hand trucks; stacks materials for storage or binning; collects refuse and salvageable materials.  Digs, fills, and tamps earth excavations; levels ground using pick, shovel, tamper and rake; shovels concrete and snow; cleans culverts and ditches; cuts tree and brush; operates power lawnmowers.  Moves and arranges heavy pieces of office and household furniture, equipment, and appliances; moves heavy pieces of automotive, medical engineering, and other types of machinery and equipment.  Spreads sand and salt on icy roads and walk-ways; picks up leaves and trash.

Installs, repairs, modifies, and opens a variety of locking mechanisms found on doors, desks, compartments, mobile equipment, safes, and vaults.  Examines locking mechanism and installs new unit or disassembles unit and replaces worn tumblers, springs, and other parts or repairs them by filing, drilling, chiseling and grinding.  Opens door locks by moving lockpick in cylinder or opens safe locks by listening to lock sounds or by drilling.  Makes new or duplicate keys, using key cutting machine.  Changes combination by inserting new or repaired tumblers into lock.  Establishes keying systems for buildings.

Painter, Maintenance
Paints and redecorates walls, woodwork and fixtures.  Work involves the following: Knowledge of surface peculiarities and types of paint required for different applications; preparing surface of painting by removing old finish or by placing putty or filler in nail holes and interstices; and applying paint with spray gun or brush.  May mix colors, oils, white lead and other paint ingredients to obtain proper color or consistency.  In general, the work of the maintenance painter requires rounded training and experience usually acquired through a formal apprenticeship or equivalent training and experience.

Pipefitter, Maintenance
Installs or repairs water, steam, gas or other types of pipe and pipefittings.  Work involves most of the following: Laying out work and measuring to locate position of pipe from drawings or other written specifications; cutting various sizes of pipe to correct lengths with chisel and hammer, oxyacetylene torch or pipe-cutting machines; threading pipe with stocks and dies, bending pipe by hand-driven or power-driven machines; assembling pipe with couplings and fastening pipe to hangers; making standard shop computations relating to pressures, flow and size of pipe required; and making standards tests to determine whether finished pipes meet specifications.  In general, the work of the maintenance pipefitter requires rounded training and experience usually acquired through a formal apprenticeship or equivalent training and experience.  Workers primarily engaged in installing and repairing building sanitation or heating systems are excluded.

Plumber, Maintenance
Assembles, installs and repairs pipes, fittings and fixtures of heating, water, and drainage systems, according to specifications and plumbing codes.  Studies building plans and working drawings to determine work aids required and sequence of installations.  Inspects structure to ascertain obstructions to be avoided to prevent weakening of structure resulting from installation of pipe.  Locates and marks position of pipe and pipe connections and passage holes for pipes in walls and floors, using ruler, spirit level and plumb bob.  Cuts openings in walls and floors to accommodate pipe and pipe fittings, using hand tools and power tools.  Cuts and threads pipe, using pipe cutters, cutting torch, and pipe-threading machine.  Bends pipe to required angle by use of pipe-bending machine or by placing pipe over block and bending it by hand.  Assembles and installs valves, pipe fittings, and pipes composed of metals, such as iron, steel, brass and lead, and nonmetals, such as glass, vitrified clay, and plastic, using hand tools and power tools.  Joins pipe by use of screws, bolts, fittings, solder, plastic solvent, and calks joints.  Fills pipe system with water or air and reads pressure gauges to determine whether system is leaking.  Installs and repairs plumbing fixtures, such as sinks, commodes, bathtubs, water heaters, hot water tanks, garbage disposal units, dishwashers, and water softeners. Repairs and maintains plumbing by replacing washers in leaky faucets, mending burst pipes, and opening clogged drains.  May weld holding fixtures to steel structural members.

Sheet-Metal Worker, Maintenance
Fabricates, installs and maintains in good repair the sheet-metal equipment and fixtures (such as machine guards, grease pans, shelves, lockers, tanks, ventilators, chutes, ducts, metal roofing) of an establishment.  Work involves most of the following: Planning and laying out all types of sheet-metal maintenance work from blueprints, models, or other specifications; setting up and operating all available types of sheet-metal working machines; using a variety of hand tools in cutting, bending, forming, shaping, fitting and assembling; and installing sheet-metal articles as requires.  In general, the work of the maintenance sheet-metal worker requires rounded training and experience usually acquired through a formal apprenticeship or equivalent training and experience.

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Furniture Handler
Assists one or more electrostatic spray painters in repainting furniture by performing specific or general duties of lesser skill.  Moves materials or furniture to work areas, using hand truck or dolly.  Cleans surfaces of articles to be painted.  The Furniture Handler is confined to supplying lifting, holding materials and tools, and cleaning working areas.

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This category includes occupations concerned with receiving, sorting, washing, drying, drycleaning, dyeing, pressing, and preparing for delivery of clothes, linens, and other articles requiring laundering, drycleaning or pressing; and with modifying and repairing clothing and equipment, using hand tools, machines, and other devices to fit, cut, sew, rivet, assemble and attach findings to articles such as belts, brief cases, bags, gun covers, hats, rainwear, tents, and uniforms.

Assembler (Assorter; Distributor; Matcher; Sorter)
Sorts or assembles the various dry-cleaned or laundered garments and other items of each customerís order, matching the articles according to description and identifying number as shown by plant records.

Counter Attendant (Service Establishment Attendant)
Receives articles, such as shoes and clothing, to be repaired or cleaned, in personal-service establishment.  Examines articles to determine nature of repair and advises customer of repair needed.  Quotes prices and prepares work ticket.  Sends articles to work department.  Returns to finished articles to customer and collects amount due.  May keep records of cash receipts and articles received and delivered.  May sell articles, such as cleaner, polish, shoelaces, and accessories.

Dry Cleaner
Operates a drycleaning machine to clean garments, drapes, and other articles.  Work involves most of the following: Knowledge of cleaning processes, fabrics, and colors; placing sorted articles in drum of cleaning machine; operating valves to admit cleaning fluids into drum of machine; starting drum rotating, allowing it to rotate until articles are cleaned and removing articles are cleaned and removing articles from machine; and draining and filtering cleaning fluid.  May, in addition, operate an extractor, tumbling machine, or place articles in a cabinet dryer.

Presser, Hand
Presses articles, such as drapes, knit goods, millinery parts, garments, and slip covers, or delicate textiles, such as lace, synthetics and silks to remove wrinkles, flatten seams, and give shape to article, using hand iron.  Places article in position on ironing board or worktable.  Smooths and shapes fabric prior to pressing.  Sprays water over fabric to soften fibers when not using steam iron.  Adjusts temperature of iron, according to type of fabric, and uses covering cloths to prevent scorching or to avoid sheen on delicate fabrics.  Pushes and pulls iron over surfaces of article, employing knowledge relevant to pressing different types of fabrics.  Pushes and pulls iron over surfaces of article, employing knowledge relevant to pressing different types of fabrics.  Fits odd-shaped pieces which cannot be pressed flat over puff iron.  May pin, fold, and hang article after pressing.

Presser, Machine, Drycleaning
Smooths the surfaces of garments, slip covers, drapes, and other shaped-fabric articles with a pressing machine to shape the articles, remove wrinkles, and to flatten seams.  May operate two presses, loading one while the other is closed.

Presser, Machine, Shirts
Operates or tends the operation of one or more of the several types of machines that press shirts.  Performs such shirt pressing operations as body pressing, bosom pressing, collar and cuff pressing, and/or sleeve pressing.

Presser, Machine, Wearing Apparel, Laundry
Operates machine to press family wearing apparel (T-shirts, socks, shorts, and so forth) or uniforms and coats from linen supply and commercial accounts.  May fold and stack finished work or hang garments on rack.  Shirt pressers are not to be included in this occupation.

Washer, Machine (Washman)
Operates one or more washing machines to wash household linens, garments, curtains, drapes, and other articles.  Work involves the following: Manipulating valves, switches, and levers to start and stop the machine and to control the amount and temperature of water for the sudsing and rinsing of each batch; mixing and adding soap, bluing and bleaching solutions; loading and unloading the washing machine, if not done by loaders or unloaders (pullers).  May make minor repairs to washing machine.

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Boiler Tender
Tends one or more boilers to produce steam or high-temperature water for use in an establishment.  Fires boiler Observes and interprets readings on gauges, meters, and charts which register various aspects of boiler operation.  Adjusts controls to insure safe and efficient boiler operation and to meet demands for steam or high-temperature water.  May also do one or more of the following: Maintain a log in which various aspects of boiler operation are recorded; clean, oil , make minor repairs or assist in repair to boiler room equipment; and following prescribed methods, treat boiler water with chemicals and analyze boiler water for such tings as acidity, causticity, and alkalinity.

Stationary Engineer
Operates and maintains one or more systems which provide an establishment with such services as heat, air-conditioning (cool, humidify, dehumidify, filter, and circulate air), refrigeration, steam or high-temperature water or electricity.  Duties involve: Observing and interpreting readings on gauges, meters and charts which register various aspects of the systemís operation, adjusting controls to insure safe and efficient operation ; keeping the engines, machinery and equipment of the system in good working order.  May direct and coordinate activities of other workers (not stationary engineers) in performing tasks directly related to operating and maintaining the system or systems.  The classification excludes head or chief engineers in establishments employing more than one engineer; workers required to be skilled in the repair of electronic control equipment; workers in establishments producing electricity, steam, or heated or cooled air primarily for sale; and Boiler Tenders.

Ventilation Equipment Tender
Tends ventilating and heating equipment, such as fans, vacuum pumps, air compressors, vents and ducts, and lubrication-oil coolers used in buildings or industrial processes: Adjusts valves to regulate temperature of lubrication oil and flow of water through system.  Moves controls to regulate speed of fans and to adjust vents and ducts.  records gauge readings, repairs completed, and time lost because of inoperative equipment.  Writes repair work order tickets and out-of-order tags preparatory to equipment repair,.  Inspects equipment to detect excessive noise and heat.  Replaces gauges and tightens and chalks leaky fittings, using wrenches, hammers, and chalking tool.  Cleans carbon deposits,  pitch, and grease from fans, vents and ducts, using scrapers, hammer, and compressed air or steam.

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Parking and Lot Attendant
Operates daily activity in a parking lot.  Checks vehicles in and out of lot.  May be required to move and/or park vehicles.  Controls authorized entry and use of lot.  Refers parking related problems arising within the facility to appropriate authorities for administrative action, ticketing or other law enforcement activity deemed warranted.

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