To All Employers Utilizing Connecticut Department of
Labor Web Services (Online Tax filing and Payments or Online Account
As part of our ongoing commitment to upgrade the
agency’s computer systems, we will be providing employers with a new
log-in system with improved security features. Instead of using an
employer registration number and agency-provided password to access
the system, employers will be asked to create an individual account
with a self-selected User ID and Password. Employers will also be
able to establish sub-accounts giving designated employees and
outside professionals access to their account. In order to use this
new online system, a valid email address will be required.
If you utilize a payroll service (i.e. ADP, Paychex,
Ceridian Tax Services, etc.) this change will not affect their
ability to file tax returns and/or make tax payments on your behalf.
You only need to establish your own User ID and Password if you need
to access any of our web services yourself.
Below are some common questions that you may have
concerning this change.
1. Why do I have to create a new Internet
This is part of our ongoing commitment to upgrade the agency's
computer systems. Creating your own unique user ID and password
provides employers with improved security features.
2. What do I need to create an Internet account?
To create an internet account you will need the following:
Your 7 digit Connecticut Department of Labor
Your Federal Employer Identification Number;
A valid e-mail address;
Name of a contact person responsible for the
* The contact person should be an officer, partner
or principal of the business.
If you do not have a Federal Employer Identification
Number, you must obtain one before attempting to create an Internet
account. To apply for a Federal Employer Identification Number use
this link: or call the
IRS at 1-800-829-4933.
3. What if I forget my user ID and/or password?
Since a valid e-mail address is required to create an account
the new system allows you to request your user ID and/or password be
sent directly to that address.
4. My accountant files my returns on-line. How
will they access my account to file and pay my returns?
An improvement with the new internet account system is that you,
as the "administrator" of your Internet Account, have the ability to
create one or more "sub-users" of your account. A sub-user
is any individual (i.e. payroll manager, comptroller, accountant
or payroll agent, etc.) that you give authority to access your CTDOL
Internet Account to perform filings or make payments on your behalf.
To create a sub-user, you will assign them their own unique user id
and password. As the administrator of the account, you will have the
ability to alter sub-user accounts or delete them if necessary.
5. Can I use my registration number as my user
While your registration number can be part of your
new user id, that alone would not suffice. The user ID must be at
least 8 characters long.