The Connecticut Department of Labor is using technology to provide a more
convenient and efficient system for filing unemployment compensation claims.
These claims can be filed by telephone using our TeleBenefits system or online
All calls to the TeleBenefits line will be answered by an automated voice
response system which will explain the filing process and elicit certain data
from the worker via touch tone phone, or voice. After the preliminary data has
been collected, a service representative will complete the collection of
information and finalize the process by validating data and identifying any
eligibility issues requiring resolution.
To see if
you are able to file your claim online access the Connecticut Department of
Labor web site at
www.ct.gov/dol. Select “File your New
Claim, Weekly Claim, or make a Claim Inquiry on our Web Site.” The Welcome Page
will quickly let you know if are able to use the Web Benefits system. If you
are unable to us our Internet system, please call the TeleBenefits phone line to
file your claim.
To ensure that workers know how and when to use the TeleBenefits line, and to
facilitate the actual phone call, a separation packet (UC-62T/UC-61) which
incorporates the UC-61 Separation Notice with the filing information should be
given to the employee. The UC-61 section requiring completion by the employer is
contained on the reverse of the last page of the packet, or the first page if
You can obtain additional quantities of the separation packet by e-mailing the
Department of Labor at
(please specify quantity, company name, and mailing address), or by calling the
Claims Examination Unit at (860) 263-6635.
The use of automated tools and consolidation of services into call centers will
help to insure standardization and uniformity of services. Mailings to employers
regarding eligibility hearings and requests for separation information will be
machine produced, readable, timely, and contain data necessary for the employer
to respond in a timely fashion. The call centers will also be a central source
of information for many of the inquiries employers have about the Unemployment
Insurance law and process. We welcome your participation and cooperation in this
The UC-61 form included in
this packet may be filled-in online. However, depending on the performance of
individual computers and/or printers, online filling may not be possible.
To print a filled-in form, press the "Finished" button at the bottom of the
form, then click the printer icon located on the Acrobat toolbar.