All calls to the TeleBenefits line will be answered by an automated voice response system which will explain the filing process and elicit certain data from the worker via touch tone phone, or voice. After the preliminary data has been collected, a service representative will complete the collection of information and finalize the process by validating data and identifying any eligibility issues requiring resolution.

To see if you are able to file your claim online access the Connecticut Department of Labor web site at www.ct.gov/dol.  Select “File your New Claim, Weekly Claim, or make a Claim Inquiry on our Web Site.”  The Welcome Page will quickly let you know if are able to use the Web Benefits system.  If you are unable to us our Internet system, please call the TeleBenefits phone line to file your claim.

To ensure that workers know how and when to use the TeleBenefits line, and to facilitate the actual phone call, a separation packet (UC-62T/UC-61) which incorporates the UC-61 Separation Notice with the filing information should be given to the employee. The UC-61 section requiring completion by the employer is contained on the reverse of the last page of the packet, or the first page if accessed on-line.

You can obtain additional quantities of the separation packet by e-mailing the Department of Labor at DOL.Shutdowns@ct.gov (please specify quantity, company name, and mailing address), or by calling the Claims Examination Unit at (860) 263-6635. Employers will continue to use the UC-62V, Vacation Shutdown Claim for Unemployment, for temporary layoffs of six weeks or less. All of these forms are available on-line.

The use of automated tools and consolidation of services into call centers will help to insure standardization and uniformity of services. Mailings to employers regarding eligibility hearings and requests for separation information will be machine produced, readable, timely, and contain data necessary for the employer to respond in a timely fashion. The call centers will also be a central source of information for many of the inquiries employers have about the Unemployment Insurance law and process. We welcome your participation and cooperation in this endeavor.

NOTE: The UC-61 form included in this packet may be filled-in online.  However, depending on the performance of individual computers and/or printers, online filling may not be possible.