Filing Your Telephone Claims

Using The TeleBenefits Line - When To Call Last Updated: December 01, 2009

You are here: DOL Web Site Unemployment Using The TeleBenefits Line - When To Call

WHEN TO CALL

	File your weekly continued claim: Sunday, 12 a.m. to 11 p.m., and Monday through Friday, 6 a.m. to 8 p.m., Eastern Standard Time (E.S.T.)
	File or resume filing your initial (new) claim or reopen your claim: Monday through Friday, 7:45 a.m. to 5:30 p.m. (E.S.T.)
	All other inquiry options, including employer information, are available 7 days/week, 24 hours/day.
	For your convenience, customer service representatives are available during normal business hours: Monday through Friday, 8 a.m. to 6 p.m. (E.S.T.)

To ensure the best possible customer service, the following call-in schedule for individuals filing initial or reopened unemployment is now in effect:

Mondays: callers with social security numbers ending in numerals 0 through 4 can call the TeleBenefits "Dial to File" system.
Tuesdays: callers with social security numbers ending in numerals 0 through 7 can call the TeleBenefits "Dial to File" system.
Wednesdays, Thursdays and Fridays: callers with social security numbers ending in any numeral (0-9) can call the TeleBenefits "Dial to File" system.

If Monday is a Holiday (agency closed)

Tuesdays: callers with social security numbers ending in numerals 0 through 3 can call.
Wednesdays: callers with social security numbers ending in numerals 0 through 7 can call.
Thursday through Friday: everyone can file.

Filing Your Telephone Claims

Please call the telephone number listed that is within your local calling area. Directions to the nearest CT Works Career Center located in these areas can be obtained by the calling the number listed below.

TeleBenefits Phone Numbers - Local Calling Areas
Ansonia	(203) 230-4939
Bridgeport	(203) 579-6291
Bristol	(860) 566-5790
Danbury	(203) 797-4150
Danielson	(860) 423-2521
Enfield	(860) 566-5790
Hamden	(203) 230-4939
Hartford	(860) 566-5790
Interstate	1-800-942-6653 (from out-of-state) or (860) 256-3900 (from in-state)
Manchester	(860) 566-5790
Meriden	(860) 344-2993
Middletown	(860) 344-2993
New Britain	(860) 566-5790
New London	(860) 443-2041
Norwich	(860) 443-2041
Stamford	(203) 348-2696
Torrington	(860) 482-5581
Waterbury	(203) 596-4140
Willimantic	(860) 423-2521
If you live in the Kent, Salisbury, Sharon, North Thompson, Stafford Springs, Westport* or Wilton exchange, you may call the following toll-free number: 1-800-354-3305. This number is NOT accessible statewide. It is only for the seven above listed exchanges.

TDD/TTY Users Call: 1-800-842-9710

Published by the Connecticut Department of Labor, Project Management Office