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Using The TeleBenefits Line

 

Do not delay in filing a claim if you do not have your separation packet. A separation packet is not necessary to file. Your claim is effective the Sunday of the week in which you first file for benefits. Ordinarily, you do not get paid for the weeks prior to the week you filed your initial claim.

Have your Social Security card and separation packet, if one was provided. If you are separating from the military, have separation form DD214, Member-4. Federal employees should bring separation form SF-8 and a copy of their most recent pay stub. If you are not a US citizen, you must have proof that you are work authorized  in the USA. Do not delay filing a claim if you do not have these documents. Your claim can be filed without them, with the exception of those claimants that are required to provide proof of work authorization documents in this country. However, there may be a delay in payment until the document(s) are received. 
 

  • File your initial (new) claim or reopened claim:
    Wednesday through Friday, 7:30 a.m. to 4:00 p.m. (E.S.T.)

  • File your weekly continued claim:
    Sunday, 12 a.m. to 11 p.m., and Monday through Friday, 6 a.m. to 8 p.m., Eastern Standard Time (E.S.T.)

  • All other inquiry options, including employer information, are available 7 days/week, 24 hours/day.

To ensure the best possible customer service, the following call-in schedule for individuals filing initial or reopened claims is now in effect:

  • Callers with social security numbers ending in numerals 0 through 4 can call the TeleBenefits "Dial to File" system on WEDNESDAYS, THURSDAYS, AND FRIDAYS.
     

  • Callers with social security numbers ending in any numeral (0-9) can call the TeleBenefits "Dial to File" system on  THURSDAYS AND FRIDAYS.

You may file your initial (new) claim or reopened claim 24/7 online using www.FileCTUI.com.

Filing Your Telephone Claims

Please call the telephone number listed that is within your local calling area. Directions to the nearest American Job Center located in these areas can be obtained by the calling the number listed below.

TeleBenefits Phone Numbers - Local Calling Areas
Ansonia (203) 230-4939
Bridgeport (203) 579-6291
Bristol (860) 566-5790
Danbury (203) 797-4150
Danielson (860) 423-2521
Enfield (860) 566-5790
Hamden (203) 230-4939
Hartford (860) 566-5790
Manchester (860) 566-5790
Meriden (860) 344-2993
Middletown (860) 344-2993
New Britain (860) 566-5790
New London (860) 443-2041
Norwich (860) 443-2041
Stamford (203) 348-2696
Torrington (860) 482-5581
Waterbury (203) 596-4140
Willimantic (860) 423-2521
*If you live in the Kent, Salisbury, Sharon, North Thompson, Stafford Springs, Westport or Wilton exchange, you may call the following toll-free number:  1-800-354-3305.  This number is NOT accessible statewide.  It is only for the seven above listed exchanges.
TDD/TTY Users Call: 1-800-842-9710
TeleBenefits Phone Number - Out of State Calling Area

1-800-942-6653


200 Folly Brook Boulevard, Wethersfield, CT 06109 / Phone: 860-263-6000

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