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A Guide to Your Rights & Responsibilities When Claiming Unemployment Benefits in Connecticut
Guide To Using The TeleBenefits Line - Five Choices (Options) Available On The TeleBenefits Line

THE FOLLOWING FIVE CHOICES ("OPTIONS") ARE AVAILABLE ON THE TELEBENEFITS LINE:

 

FILING YOUR CONTINUED CLAIM BY PHONE

SELECT OPTION 1

AVAILABLE SUNDAY, 12 a.m. - 11 p.m.
AVAILABLE MONDAY - FRIDAY, 6 a.m. - 8 p.m.

 

 

After pressing (or saying) "1" from the main menu choices, you will be asked to enter your social security and personal identification numbers.  REMEMBER:  Each time you identify yourself with your PIN, you're legally certifying that all the information you provide is true.  You must make the call yourself!

You will be asked a minimum of seven eligibility questions, which will all refer to the week ending given by the system.  If you answer Ayes@ to question number six (Did you work full-time or part-time for an employer or in self-employment or return to full-time work for the week ending last Saturday, which you have not already reported?) you will be asked additional questions regarding your employment.  Remember to call in your claim each week.  YOU MUST CONTACT A TELEBENEFITS LINE REPRESENTATIVE IF YOU WISH TO FILE A CLAIM FOR ANY WEEK OTHER THAN THE WEEK THAT HAS JUST PASSED.

Listen to the entire question before you reply.  After you hear a tone, answer either "Yes" or "No" in the following way:


For a YES answer,
Press
 1 (Rotary dialers may clearly speak "ONE")


For a NO answer,
Press
 2 (Rotary dialers may clearly speak "TWO") 

(If you need to have a question repeated, press (or say) "9" after you hear a tone.)

(If you need to go back to a previous question, press (or say) "8" after you hear a tone.)

 
***IMPORTANT***
After you answer each question, the Tele-Benefits system will repeat the response you just gave to that question and ask you to confirm whether or not your response is correct.
  After you hear a tone, confirm your response in the following way:


For a CORRECT response,

Press
 1 (Rotary dialers may clearly speak "ONE")
 

For an INCORRECT response,
Press
 2 (Rotary dialers may clearly speak "TWO")

 

 

IMPORTANT!

IF YOU GET DISCONNECTED OR HANG UP BEFORE THE SYSTEM

 SAYS, "THANK YOU FOR FILING YOUR CLAIM OVER THE PHONE,"

YOU WILL HAVE TO CALL AGAIN TO FILE YOUR CLAIM.

 

ANSWER THE FOLLOWING QUESTIONS TRUTHFULLY:

1. Were you able to work, available for work and actively seeking full-time  work?

2. Did you refuse an offer of work or rehire, quit a job or get discharged  from a job?

3. Did you receive your first payment from Social Security or a pension which you have not already reported or was there a change in the amount previously reported?

4. Did you start school, college or training, which you have not already reported to the Labor Department?

5. Did you receive vacation pay, severance pay or workers' compensation  benefits, not previously reported to the Labor Department?

6. Did you work full time or part-time for an employer or in self-employment  or return to full-time work during the week ending last Saturday, which you  have not already reported?  (If you have returned to full-time work, contact a TeleBenefits Line representative.)

NOTE:  If you answered "yes" to question number 6, you will be asked by the system to indicate whether your employment is one of the following:

  • Full-time employment - If you have returned to full-time work, follow instructions to speak to a customer service representative with the details of your new employment. 

  • Self-employment - If you began working in self-employment that you have not already reported to the CTDOL, follow instructions given by the system to speak to a customer service representative. 

  • Part-time employment - If you began a part-time job or are continuing to work in at least one part-time job (including self-employment that you have already reported to the CTDOL, you will be required to answer the following questions about your employment.  Make sure you have the name and address of the employer(s) you worked for during the week ending last Saturday, the hours and minutes you worked, and the wages you earned (before deductions).

DO NOT DELAY FILING YOUR CLAIM if you do not know how much you earned in part-time employment.  You should file your claim for the previous week by Friday whether or not you have your earnings information.  Call a customer service representative as soon as you receive the wage information.  If you are unable to provide all of the employment information, your claim will post with the answers to the first seven questions, but no employment information will post and YOUR CLAIM WILL BE HELD UNTIL THIS INFORMATION IS PROVIDED.

7. Did you change your mailing address since you last filed a claim?  (Answer "yes" to this question only if you have not yet notified the Labor Department of this change.  If you change your mailing address, speak to a TeleBenefits Line customer service representative as soon as possible so that any benefits due you are not delayed.

8. After the tone, please clearly speak the complete name of the first or only employer that you worked for during the week ending last Saturday.  (If  you worked for more than one employer, the system will give you the opportunity to provide information about additional employers after you=ve  finished providing information about the first one.)

8a.  After the tone, please clearly speak the complete address (including the  number and street, the city, state and the five or nine digit zip code) of the first or only employer you worked for during the week ending last Saturday.
8b. For the first or only employer that you worked for during the week  ending last Saturday, please enter (or say - for rotary phone callers) the number of hours and minutes you worked during the week ending last  Saturday.  First, enter (or say) the number of hours you worked; then, enter (or say) the number of minutes you worked.  If you only worked an even number of hours without any minutes, you must enter (or say) a zero.
8c. Please enter the gross wages you earned from this first or only  employer (before deductions) even if you have not yet been paid for the  week ending last Saturday.  Please press (or say - for rotary phone callers) the total amount of dollars and cents all at once.  The last two digits you enter are the cents.  For example, if you earned $120.75, you would press (or say) 1,2,0,7,5.  If you earned $25.00, you would press (or say) 2,5,0,0.
8d. During the week ending last Saturday, did you work for more than one  employer?  (If you have more than one employer, you will be asked for the same information for each employer up to three employers.  If you have more than three employers in a week, you will need to speak to a customer service representative to provide this information.)

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WAS MY CHECK MAILED?

SELECT OPTION 2

AVAILABLE 24 HOURS/DAY
 

To get the answer to this question, select option "2" by pressing or saying "2" on your phone.  You will be asked to enter your social security number and PIN first.  The TeleBenefits Line will then tell you which week your last check covered (as long as it was processed within the last 30 days), when your check was paid, and your current remaining account balance.  If payment was not made, the system will tell you why.

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FILING AN INITIAL (NEW) CLAIM OR REOPENING A CLAIM

SELECT OPTION 3

AVAILABLE MONDAY - FRIDAY, 8 a.m. - 4 p.m.
 

After pressing (or saying) A3" from the main menu choices, you will be asked to enter your social security and personal identification numbers.  If this is your first time filing an initial claim for unemployment benefits, or if you last filed a claim more than a year ago, the system will normally ask you a series of 20 questions.  Following the 20 questions, you will speak to a customer service representative who will gather additional information from you.

If you are unable to answer any of the automated questions or are not sure you gave the correct answer, you will be assisted by a customer service representative later in the call.  If you hang up before answering all of the questions, you must call back within seven days  to resume filing your new claim.  If you do not call back within seven days, you will have to start the process of filing your claim all over again.

Generally, your claim is effective the Sunday of the week in which your new claim is filed.  Your claim is considered filed when a customer service representative tells you that it is complete and accepted.

If you have an existing claim, but it has been more than a week since you last filed for benefits, your call will be transferred to a customer service representative to assist you in reopening that claim.

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EMPLOYER INFORMATION

SELECT OPTION 4

AVAILABLE 24 HOURS/DAY
 

The TeleBenefits Line Option "4" is a benefit for Connecticut employers and potential employers.  Press or say "4" for this selection.  (Employer information is not available for out-of-state callers through the Interstate TeleBenefits Line).

The following information is available:  who is required to register, how to register, what remuneration is subject to the unemployment tax, and cafeteria plan information.  Referrals are available for information on tax rates and charges; tax contribution information on credits, refunds, quarterly returns, forms UC-2 or UC-5A or special assessments; delinquent quarterly returns or release of liens.  No employer identification number or PIN is needed for this option.  For referrals, or to speak to a customer service representative, our business hours are normally 8:00 a.m. to 4:00 p.m., Monday through Friday.  Call the most convenient number listed in the TeleBenefits Line section of this web site.

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GENERAL INFORMATION

SELECT OPTION 5

AVAILABLE 24 HOURS/DAY
 

Select option "5" by pressing or saying "5" on your phone.  No social security number or PIN is necessary for this option.  You will be able to select information on: Career Center hours and locations, tax withholding for unemployment benefits, how to file your new claim, how benefits are determined, how benefits are affected by part-time earnings,  and how quitting or being discharged affects your eligibility.  You can also get instructions if you cannot keep an appointment or if you move out of the area.

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