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HOW TO CREATE AN ONLINE ACCOUNT FOR EmployerS and ClaimantS - Frequently Asked Questions (FAQs)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Employer Account Log-In FAQs

1. Why do I have to create a new Internet account?

This is part of our ongoing commitment to upgrade the agency's computer systems. Creating your own unique user ID and password provides employers with improved security features.
 

2. What do I need to create an Internet account?
To create an internet account you will need the following:

  • Your 7 digit Connecticut Department of Labor Registration number;

  • Your Federal Employer Identification Number;

  • A valid e-mail address;

  • Name of a contact person responsible for the account.

    • The contact person should be an officer, partner or principal of the business

If you do not have a Department of Labor Registration Number and a Federal Employer Identification Number, you must obtain these before attempting to create an Internet account.

To apply for a Department of Labor Registration Number follow this link:  http://www.ctdol.state.ct.us/uitax/leadUc1a.htm

To apply for a Federal Employer Identification Number follow this link: http://www.irs.gov/ 
or call
the IRS at 1-800-829-4933.

3. What if I forget my user ID and/or password?
Since a valid e-mail address is required to create an account the new system allows you to request your user ID and/or password be sent directly to that address.

 

4. My accountant files my returns on-line. How will they access my account to file and pay my returns?
An improvement with the new internet account system is that you, as the "administrator" of your Internet Account, have the ability to create one or more "sub-users" of your account. A sub-user is any individual (i.e. payroll manager, comptroller, accountant or payroll agent, etc.) that you give authority to access your CTDOL Internet Account to perform filings or make payments on your behalf. To create a sub-user, you will assign them their own unique user id and password. As the administrator of the account, you will have the ability to alter sub-user accounts or delete them if necessary.
 

5. Can I use my registration number as my user ID?
While your registration number can be part of your new user id, that alone would not suffice. The user ID must be at least 8 characters long.
 

6. How many times can I attempt to put in my User ID or Password before getting locked out?
If you enter an invalid Password 6 times, you will be locked out of the system and will receive a locked out message.
 

7. What should I do if I am locked out of the system?
If you are locked out of the system you will need to call the Employer Status Unit.
 

8. Who should I call with questions about the new log-in procedures?
If you are locked out of the system you will need to call the Employer Status Unit.
 

9. Why do I need an email address?
In order to complete the Create Employer Account screen, you must have an email address. This is necessary in the event you forget your User ID or Password.  If this occurs, you will be prompted to answer a number of security questions.  Once the security questions are answered correctly, the User IDs and/or Password will be sent to your email address.
 

10. What if I do not have an email address?
If you do not have an email address you will need to establish one to use this web site There are many providers that offer free email. You do not need to have a computer in your home to establish an email address. Click here for instructions on how to create an email account . NOTE: The Connecticut Department of Labor is not affiliated with, nor does it endorse, any particular email provider.
 

11. How do I know my account was successfully created?
If you have arrived at the confirmation screen, your account was successfully created.  Clicking on the “Continue” button will bring you to the Main Menu.
 

12. Why are there security questions?
There are security questions to protect you from fraud and identity theft. When you create an account you will choose 3 security questions and provide the answers. Should you forget your User ID or Password, you will be prompted to answer the 3 security questions.  Once the security questions are answered correctly, the User ID and/or Password will be sent to your email address.

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Claimant Account Log-In FAQs

 

1. What is the purpose of the new website?

This is part of our ongoing commitment to upgrade the agency's computer systems. Creating a unique user ID and password provides you with improved security features. You will now be able to file Unemployment Compensation claims online without having to use your social security number to sign in. Also, certain claimants who are not currently allowed to start initial unemployment claims on the Web will now be able to do so.
 

2. Who will have to create an account?

Any claimant who wants to use any of the menu options on our web-based unemployment system will have to create an internet account. This includes the following menu options:

  • Filing a New Claim

  • Filing a Continued Claim

  • Filing for Emergency Benefits

  • Performing Claim Inquiries

  • Selecting/Modifying a Payment Method
     

Using this system will be similar to logging on to an internet retailer to make a purchase.
 

3. Can I use the account I created in September 2010?

No.  All accounts created in September of 2010 have been purged from the system.  Everyone must create a new account in order to use the online system.
 

4. What are the changes from the current web filing site?

By adding a modernized system for you to create and access your accounts, security will be greatly improved.  You will no longer need to enter your Social Security Number as a User ID, thereby minimizing potential fraud and identity theft.  Also, certain claimants who are not currently allowed to start initial unemployment claims on the web, such as ex-military members and former federal employees, will now have the opportunity to do so.
 

5. Is the account creation procedure different if I am a former Federal Employee or Ex-military Member?

The procedure to create an account is not different for former Federal Employees or Ex-military Members. However, the steps you will take to file an initial claim are different. As a former Federal Employee or Ex-military Member, you will create an account, begin to file an initial claim which will display as incomplete on the (Summary Screen) and be directed to call the TeleBenefits line.  You will select Option 3 to establish a PIN and finish completing an initial claim with a Customer Service Representative. You can then go back to the DOL website, enter your newly established PIN and select any option on the Main Menu including the Select Payment Option.
 

6. Why do I need an email address?

In order to complete the Create Claimant Account screen, you must have an email address. This is necessary in the event you forget your User ID or Password.  If this occurs, you will be prompted to answer a number of security questions.  Once the security questions are answered correctly, the User IDs and/or Password will be sent to your email address.
 

7. What if I do not have an email address?

If you do not have an email address you will need to establish one to use this web site There are many providers that offer free email. You do not need to have a computer in your home to establish an email address. Click here for instructions on how to create an email account . NOTE: The Connecticut Department of Labor is not affiliated with, nor does it endorse, any particular email provider.
 

8. What if I do not have a computer in my home?

If you do not have a computer, we suggest that you use the computer of a friend or family member, or visit your local CT Works Career Center. You can also check computer availability at your local library. Remember! NEVER share your User ID, Password and/or PIN with anyone
.
 

9. Do I have to keep up my email account?

Yes! You should go into your email account every now and then to keep your account active. This is especially important for individuals who are using the email address they provided to us only for unemployment purposes. Should we need to send you your User ID or Password, you will not receive this information if your email account has been closed due to inactivity.
 

10. What are a User ID and a Password?

The User ID is a unique name created by a user to access a computer system. Coupled with a password it provides a minimum level of security. The Password is a sequence of characters (letters numbers and sometimes symbols) used as a secret key for accessing a computer system. The Password is used for authentication, validation and verification. Remember! DO NOT share your User ID and/or Password information with anyone.
 

11. How are a User ID and Password different from a PIN?

The User ID and Password are security features entered into the computer when someone is accessing the online unemployment compensation system.  A Personal Identification Number (PIN) is entered using the telephone keypad when using the Interactive Voice Response (IVR) system. Each protects the privacy of your claim and prevents others from accessing your claim on our systems.  Once you establish a User ID, Password or PIN, it may be used on subsequent occasions; therefore, you should select a User ID, Password or PIN that you will easily remember.  Each has the same legal authority as a signature has on a paper document. Remember! NEVER share your User ID, Password, and/or PIN with anyone.
 

12. Is the PIN that I use for creating my account the same PIN that I have been using with my Direct Benefits Debit Card?

No. The two PINs are completely separate. The PIN for filing a claim is one that you will use when filing a claim on the CT Department of Labor telephone system. If you have selected the Debit Card as your method of payment, the card is issued by Chase Bank, and prior to using the card, you will select a PIN that is only for use with the debit card.
 

13. What are the criteria for the User ID & Password?

  • User ID:  8 Character minimum

  • Password:  8 Character minimum, AND AT LEAST:  1 lowercase, 1 uppercase, 1 number/special character.

14. What if I forget my User ID or Password?

If you forget your User ID or Password, you will be prompted to answer a number of security questions.  Once the security questions are answered correctly your User ID and/or Password will be sent to your email address.
 

15. How many times can I attempt to put in my User ID or Password before getting locked out?

If you enter an invalid Password 6 times, you will be locked out of the system and will receive a locked out message.
 

16. What should I do if I am locked out of the system?

If you are locked out of the system you will need to call the TeleBenefits Line and
press “five” for General Information, then press “zero” to speak to a Customer Service Representative. www.ctdol.state.ct.us/progsupt/unemplt/tele-benphone.htm.
 

17. Who should I call with questions about the new log-in procedures?

If your question is not answered within these FAQs, call The Tele-Benefits Line and press “five” for General Information, then press “zero” to speak to a Customer Service Representative. www.ctdol.state.ct.us/progsupt/unemplt/tele-benphone.htm. You may also call the Labor Department Assistance Center at (860) 263-6785.
 

18. How do I change my email address?

Simply log into to the Main Menu, click on the Change Account Information link and edit your profile.
 

19. How do I change my User ID or Password?

  • You cannot change your User ID.

  • To change your Password, click on the “Change Password” link at the top of the Main Menu.

20. Can I still call in my claim(s)?

Yes. There are no changes to the telephone filing system.  You may follow the link below to find information regarding when to file as well as the telephone number for your local calling area: www.ctdol.state.ct.us/progsupt/unemplt/tele-benphone.htm.

 

21. Why are there security questions?

There are security questions to protect you from fraud and identity theft. When you create an account you will choose 3 security questions and provide the answers. Should you forget your User ID or Password, you will be prompted to answer the 3 security questions.  Once the security questions are answered correctly, the User ID and/or Password will be sent to your email address.
 

22. What are the security questions to choose from?

  • What was your childhood nickname?

  • In what city did you meet your spouse/significant other?

  • What is the name of your favorite childhood friend?

  • What street did you live on in third grade?

  • What was your dream job as a child?

  • What is the middle name of your youngest child?

  • What is the name and breed of your pet?

  • What school did you attend in sixth grade?

  • What is your oldest cousin’s first and last name?

  • What was the last name of your third grade teacher?

  • In what city does your nearest sibling live?

  • What is the country of your dream vacation?

  • What is your maternal grandmother’s maiden name?

  • In what city or town was your first job?

  • What is the name of the place your wedding reception was held?

23. How do I know my account was successfully created?

If you have arrived at the confirmation screen, your account was successfully created.  Clicking on the “Continue” button will bring you to the Main Menu.
 

24. What if I don’t answer the security questions correctly?

If you do not answer the 3 security questions correctly, you will not be able to retrieve your forgotten User ID or Password. You will need to call the Tele Benefits Line
Center press “five” for General Information, then press “zero” to speak to a Customer Service Representative. The link below provides telephone numbers for each local calling area:  www.ctdol.state.ct.us/progsupt/unemplt/tele-benphone.htm.

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