Claimant Account Log-In FAQs
The following FAQs refer to The "Connecticut Department of
Labor Tax and Benefits System" which is different from our other web
based system called "CT Direct Benefits System" - used for filing a
new or reopened claim)
will have to create an account?
Any claimant who
wants to use any of the menu options on our web-based
unemployment system will have to create an internet account.
This includes the following menu options:
Filing a Continued Claim
Emergency Benefits (when applicable)
Selecting/Modifying a Payment Method
Using this system
will be similar to logging on to an internet retailer to make a
are the changes from the current web filing site?
By adding a modernized system for you to create and access your
accounts, security will be greatly improved. You will no
longer need to enter your Social Security Number as a User ID,
thereby minimizing potential fraud and identity theft.
3. Is the account creation procedure different if I am a former
Federal Employee or Ex-military Member?
The procedure to create an account is slightly different for former
Federal Employees or Ex-military Members. As a former
Federal Employee or Ex-military Member, in order to
create an account, you must answer yes to one
of the two questions asking whether you worked for the Federal
Government or Military in the last 18 months. After creating the
account, in order to be able to log back into your account you
must call the TeleBenefits line and select Option 2 to establish a PIN. You can then go back to
the DOL website, enter your newly established PIN and select any
option on the Main Menu including the Select Payment Option.
4. Why do I need an email address?
In order to complete the Create Claimant Account screen, you
must have an email address. This is necessary in the event you
forget your User ID or Password. If this occurs, you will be
prompted to answer a number of security questions. Once the
security questions are answered correctly, the User IDs and/or
Password will be sent to your email address.
5. What if I do not have an email address?
If you do not have an email address you will need to establish one
to use this web site There are many providers that offer free
email. You do not need to have a computer in your home to
establish an email address. Click
here for instructions on how to create an email account.
Connecticut Department of Labor is not affiliated with, nor does
it endorse, any particular email provider.
if I do not have a computer in my home?
If you do not have a computer, we suggest that you use the
computer of a friend or family member, or visit your local
American Job Center. You can also check computer
availability at your local library. Remember! NEVER share
your User ID, Password and/or PIN with anyone.
7. Do I have to keep up my email account?
Yes! You should go into your email account every now and then to
keep your account active. This is especially important for
individuals who are using the email address they provided to us
only for unemployment purposes. Should we need to send you your
User ID or Password, you will not receive this information if
your email account has been closed due to inactivity.
8. What are a
User ID and a Password?
The User ID is a unique name created by a user to access a
computer system. Coupled with a password it provides a minimum
level of security. The Password is a sequence of
characters (letters numbers and sometimes symbols) used as a
secret key for accessing a computer system. The Password is used
for authentication, validation and verification.
Remember! DO NOT share your User ID and/or Password information
9. How are a User ID and Password different from a PIN?
User ID and Password are security features
entered into the computer when someone is accessing the online
unemployment compensation system. A Personal Identification
Number (PIN) is entered using the telephone keypad when
using the Interactive Voice Response (IVR) system. Each protects
the privacy of your claim and prevents others from accessing
your claim on our systems. Once you establish
a User ID, Password or PIN, it may be used on subsequent
occasions; therefore, you should select a User ID, Password or
PIN that you will easily remember. Each has the same legal
authority as a signature has on a paper document.
Remember! NEVER share your User ID, Password, and/or PIN with
10. Is the PIN that I use for the TeleBenefits Line the same PIN that
I have been using with my Direct Benefits Debit Card?
No. The two PINs are completely separate. The PIN for filing a
claim is one that you will use when filing a claim on the CT
Department of Labor telephone system. If you have selected the
Debit Card as your method of payment, the card is issued by
Key Bank, and prior to using the card, you will select a PIN
that is only for use with the debit card.
11. What are the criteria for the User ID & Password?
8 Character minimum
8 Character minimum,
AND AT LEAST: 1 lowercase, 1 uppercase, 1 number/special
12. What if I forget my User ID or Password?
If you forget your User ID or Password, you will be prompted to
answer a number of security questions. Once the security
questions are answered correctly your User ID and/or Password
will be sent to your email address.
many times can I attempt to put in my User ID or Password before
getting locked out?
If you enter an invalid Password
6 times, you will be
locked out of the system and will receive a locked out message.
14. What should I do if I am locked out of the system?
If you are locked out of
the system you will need to visit your nearest American Job Center -
here for information.
15. How do I change my email address?
Simply log into to the Main Menu, click on the Change Account
Information link and edit your profile.
16. How do I change my User ID or Password?
To change your
Password, click on the “Change
Password” link at the top of the Main Menu.
17. Can I still call in my
Yes. There are no changes to the
automated telephone filing system. You
may follow the link below to find information regarding when to
file as well as the telephone number for your local calling
18. Why are there security questions?
There are security questions to protect you from fraud and
identity theft. When you create an account you will
choose 3 security questions and provide the answers. Should you
forget your User ID or Password, you will be prompted to answer
the 3 security questions. Once the security questions are
answered correctly, the User ID and/or Password will be sent to
your email address.
19. What are the security questions to choose from?
In what city did you meet your spouse/significant other?
What is the name of your favorite childhood friend?
What street did you live on in third grade?
What was your dream job as a child?
What is the middle name of your youngest child?
What is the name and breed of your pet?
What school did you attend in sixth grade?
What is your oldest cousin’s first and last name?
What was the last name of your third grade teacher?
In what city does your nearest sibling live?
What is the country of your dream vacation?
What is your maternal grandmother’s maiden name?
In what city or town was your first job?
What is the name of the place your wedding reception was
20. How do I know my account was successfully created?
If you have arrived at the confirmation screen, your account was
successfully created. Clicking on the “Continue” button
will bring you to the Main Menu.
21. What if I don’t answer the security questions correctly?
If you do not answer the 3 security questions
correctly, you will not be able to retrieve your forgotten User ID
You will need to visit your nearest Comprehensive American Job
Center to delete your account. In order to delete your account, you
must prove your identity by bringing a photo ID and a current piece
of mail showing your current mailing address.
for a list of our Comprehensive American Job Center locations.