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To Commissioner Sharon Palmer:

I want to extend my heartfelt appreciation for the staff at the Connecticut Department of Labor.  Every time I had a call, question or issue that needed to be resolved, the staff was polite, and quick to action.  Most recently, I spoke with Rick at the Call Center. He was beyond polite and a pleasure to deal with. I just wanted to let you know that the efforts of your staff have not gone unnoticed. 

Thank you,

To Janice, Waterbury American Job Center:

Thank you very much for meeting with me, as well as your earlier insights. Attached is my résumé with adjustments. If you come across anything locally please feel free to forward it on or let me know and I will follow up.  Again, I am sure I speak for all of us – those who are un- and under-employed – that your help and services make the processes much more bearable.  Your office has been wonderful.


To Lisa, Waterbury American Job Center:

I wanted to express my gratitude for the wonderful presentation you made to our mature workers monthly network meeting.  Your knowledge of and experience in using the DOL website as a tool for job searches and training was well received and a valuable learning experience. Again, I want to extend a “Big” thank you from all our participants to you and the Department of Labor for your continued support.

Respectfully yours,


To Marta, Waterbury American Job Center:

I have attached a scan of my diploma. I am still working at my current employer for the time being and am still sending out résumés to look for that permanent position. Thank you so much for all the assistance you have given me over the last year and a half.


To Jill, New London American Job Center:

I just wanted to write you a quick note to tell you how good your class was. It certainly stirred the pot.  Now it needs to simmer a bit. You are a great teacher and presenter and although you don't have any evaluation paperwork for that class, I wanted to make sure you knew I got a lot out of it. Very clear information. I certainly think it will give me some interesting word choices to use in my résumé, and if I get any interviews it should help there as well.


To Janice, Waterbury American Job Center:

Thank you so very much for the resume work. I can't thank you enough.  My new job is coming along nicely. With my training background, I might be able to offer some suggestions in regard to my new employer’s training program. Thank you again. Please know I appreciate you and all of your co-workers, too.


To Michelle, Waterbury American Job Center:

Thank you for your endless support and the wonderful work you do to help people with obtaining jobs. You are a very genuine and a smart individual who I truly respect immensely. Take care and I will be in touch.


To Stephen, Waterbury American Job Center:

The reason for this email is to let you know how great and wonderful the staff is at your Waterbury and Danbury facilities. Everyone is absolutely fantastic. Believe me, I'm not one to throw accolades around unless they are warranted. Public corporations should come in and visit your office to learn how a customer service enterprise should function. I have visited the facility for several classes, as well as for two one-on-one's and the service is always exceptional! Thank you for such great service.


To Janice, American Job Center:

Thank you so very much for the résumé work.  I can't thank you enough. My new job is coming along nicely. You are all greatly appreciated at the Waterbury CTWorks Career Center and don't receive enough thanks and appreciation. Please know I appreciate you and all of your co-workers.

Best Regards,

To Phyllis, American Job Center:

I would like to say ‘thank you’ for all the help and guidance you gave me during my unemployment experience. It was very stressful for me to be unemployed after so many years of working, but you were so understanding and helpful explaining what needed to be done.  Without you, I'm not sure how I would have made it through these months. You went above and beyond your regular duties, always with a courteous, friendly and helpful attitude.


To Janice, American Job Center:

I wanted to thank you for your time and suggestions for my résumé.

Also, you were very supportive and helpful with your interviewing tips.

Best Regards,

To Marta, American Job Center:

Attached please find a scanned copy of my diploma. I have started a job in the pharmaceutical field as a support technician. I’d really like to thank you for all your help and support during my training period.  

A resident 

To Deborah, Willimantic Field Audit:

Thank you for all your help, your pleasant manner in helping to answer questions and provide the information needed has made this as smooth as possible. Thank you again. 


To Jane, Willimantic American Job Center:

Hi, Jane. All is well. I got my first “A” in class yesterday and I'm ready to go to the DMV to get my permit. Thanks for everything. I'm so excited to see what the future has for me. Thank you so much. You don't know how much I appreciate everything you have done to help me.


To Uriela, New London American Job Center:

I enjoyed meeting with you on Monday. Thank you so much for your help, advice, and positive/friendly attitude!


To Nicole, New Britain American Job Center:

This letter is a thank you to you, Julie, Mik, and the rest of the staff at CTWorks in New Britain. The environment was always professional and enabled me to complete my task of finding a new job in eight weeks. After I was let go by my employer, I took on the new full-time job of finding another job. During the first five weeks I was at the computer center at least four days per week, often spending as much as six hours per day. I sent out 42 applications, often writing the cover letters in the computer center.  The site gave me a direction and removed all the distractions I would have faced had I launched my job search at home. I appreciate your networking meetings and the chance to share with others. My interviews with my new employer were emotionally exhausting, but one interview was with someone I had worked with many years ago. Although he was not the hiring manager, he probably gave a positive referral and helped seal the deal. Networking happens continuously! One final note: After my first interview with my new employer, I was asked if I was good at two advanced spread sheeting functions.  I was familiar with them but not very good at it. I spent two days in DOL’s “smart classroom” to find instructional videos on these functions and now feel confident I can use them at my new job.

Thank you again,

To David, Division of Wage and Workplace Standards:

This is a quick note to thank you for your persistent and diligent efforts to obtain my missing wages. In all honesty, I never expected to receive my back wages from my former employer.


To Nancy, New London American Job Center:

I want to start off by thanking Isaiah for his help today in class. I now have a new outlook on looking for employment. To be honest, when I came to class this morning, I was in a sad mood for not having any work at this time. I thought ‘what could this class possibly do to help me?’ I have to say, ‘well you changed that all around for me with your upbeat professional delivery in your class.’ Not only did you give me useful insight about online posting and how employers use computers to track key works in your résumé, you also showed me how to utilize the websites www.ct.jobs and www.ewib.org effectively in finding job postings that meet my criteria. I also want to thank you for the information on the www.metrixlearning.com website so that I can further my education and maybe get that job.


To Caitlin, Waterbury American Job Center:

Thank you for your suggestions and advice. I feel more confident with the information you’ve given me. I feel like my résumé looks so much better. I really can’t thank you enough. I have a phone interview tomorrow (with a prospective employer) which is a job I really want. I also had another interview yesterday. The human resources representative from that company just emailed me and said they were impressed with me and asked me to provide references. I’m so happy!

Thanks again,

To the New London American Job Center

Thank you for allowing us to visit CTWorks. To us, it was not just a 30 minute speech. It was a great experience that could help us decide about our future careers. From this experience we learned we have to work hard and be an active part of the future to succeed. We had a great time listening to Isaiah speaking, especially when he was talking about the websites where we can find jobs and the different careers we can choose. It was a pleasure meeting you. Please thank Isaiah for spending time with us.


To Isaiah, New London American Job Center:

Thank you for taking your time to show us the interesting website. We learned a lot from it. We realize that the website will help us now and in the future. It was an interesting presentation. Now we have ideas about the different careers we can choose. We had a great time.

Thank you,
Kethia and Luisanya 

To Isaiah, New London American Job Center:

Thank you for taking the time to talk to us and show us about websites that could help us get a job in the future. It was very interesting and informative. In particular, we liked it because you showed us searching online is an easier way to find a job. We found out that more education means more money. Thank you again for your time.

Giselle and Yuritzi  

To Isaiah, New London American Job Center:

Thank you again for taking the time out of your day to inform us about the jobs that will be available to us in the future. Teaching us the resources you gave us really helped guide us to what we want to do and possibilities of what we can do. Your words of encouragement really inspired our group to work hard and be the best we can be. Furthermore, it was pleasure to meet you. 

Thank you,
Bendaliz and Carolinne

A Customer

To Sandra, Hamden American Job Center

I would like to let you know how valuable Melissa was to my job search. I was laid off from a job I had for 16 years. I had spent my adult life working there, so I didn’t know anything about looking for work or interviewing for jobs. After months of looking and having no luck, I decided to turn to the Connecticut Department of Labor for help. That is when I met Melissa. She helped me with every aspect of the process. She helped me identify jobs I was qualified for, and how to eliminate mistakes that may be small, but could possibly get me passed over. She helped me with my confidence and did mock interviews with me and offered valuable advice. Within the first month I got two interviews, and got both jobs! I really believe I couldn’t have done as well without her help. I didn’t just end up with a job, I got a career. Melissa has had an impact on my life, and that of my family. Finding such a well-paying job, I get to move my family to a new neighborhood. Also, I get home early enough to spend time with my kids. I also feel good about myself knowing I can support my family. I really wanted to let you know what she has done for me and my family.


To Ken, Connecticut Division of Occupational Safety and Health: 

I would like to thank you and your department for the excellent seminar, conducted by Erin that two of my staff members recently attended. The seminar covered the OSHA log reporting requirements and both of the staff members are long-term management employees who are required to attend many seminars to remain current in a multitude of topics. They both returned from the seminar and were adamant that it was one of the best seminars they had attended in a long time. They felt that the instructor was extremely knowledgeable and an excellent teacher. They felt she was “entertaining” and made the topic so meaningful that they both want to attend again. She also encouraged them to use her as a source of information if they have future questions and made them feel comfortable in doing so. It is rare that staff react as strongly to a seminar as they did. So I thought I’d pass this along. 

Mary Ellen  

To Marta, Waterbury CTWorks Career Center:

I'm happy to say I am officially an RN. I got my license in the mail Monday.  I will attach a copy of that and my diploma. Thank you so much for everything you have done for me and as soon as I get a job, I’ll be sure to let you know.  


To Brianne, Division of Wage and Workplace Standards:

Thank you for working so hard to reach a fair resolution for both Amy and myself. I am very impressed at the level of care and fairness that you have put in to this. I can tell that you truly have the purpose to uphold fair wage and workplace standards. Under your responsibility are workers, and those of us forging a path to develop a successful business. It can be quite a challenging learning process with all the details involved in starting a new business. I can tell you place an importance on being fair to all parties equally. Thank you sincerely, and continue to be the great individual that you are.

A Customer 

To Susan, Waterbury CTWorks Career Center:

Thank you so much for taking the time to update and improve my résumé. I really appreciate your help.

Best Wishes,

To Kristina, Ashley, Hyacinth, Michael, Xavier, Melva and Susan, Bridgeport American Job Center:

It’s a year and a half after I re-entered the world of employment and I just wanted to let you all know that I am still using the lessons I learned at the Connecticut Department of Labor and succeeding. My employer is considering closing our office and frankly, I dread the idea of commuting to an alternate site. So three weeks ago I dusted off my résumé and updated it. I started checking out the job boards and spending more time on LinkedIn. I found a position advertised in New Haven, applied for it, and within 48 hours, received a call to discuss my intentions. Later that same day, I received a call to schedule an interview.  After the interview, I emailed the two interviewers separately, thanking them for their time and consideration. A week later, I sent out handwritten thank you cards to each of them. After three weeks, I received an email thanking me for my time, but saying that they went with another candidate. So, I continued looking.  Yesterday, I applied for another job, so I emailed the contact listed.  A few minutes ago, I received a voice mail from the hiring manager saying she would love to talk with me. Whether this turns into something or not is not the issue – the fact is that by listening and using the lessons you all taught, you can succeed.


To Kristina, Bridgeport CTWorks Career Center: 

A special thanks to you for informing me of the Advanced Résumé Writing Workshop held at the Westport Library this morning. The event was phenomenal! I was able to walk away with the necessary tools to at least draft a successful résumé. While the task of writing a résumé is somewhat intimidating and challenging, programs like these are vital in accomplishing such a task.


To Nancy, New London CTWorks Career Center: 

I would like to tell you about the wonderful support and care given to me by Carol Carpino. I have a bit of a unique situation in that I am a scientist with a very technical curriculum vitae, and am trying to find a job in a non-technical field such as banking or administration. I was absolutely amazed by the transformation of my CV to a smart, clean, and concise résumé. Carol worked wonders! I also want to mention that the turnaround time was fantastic. I cannot thank her enough, so I hope that she will be recognized for her good work by your department. I am indebted to members of CTWorks for all their help and support over this past long and difficult year. 


To Patrick at the Office of Research:

Thank you for your outstanding presentation. The students at Central Connecticut State University really absorbed what you were saying. We did some case studies later in the evening and they were referring to some of the information you gave them.

A Customer 

To Nelda, Waterbury CTWorks Career Center: 

Thank you so very much for your help with this matter. I know how busy you are, yet you took the time for me. Thanks again and take care.   


To Victor, Bridgeport CTWorks Career Center: 

I have been out of work now for a while and have been working as a temporary until can until I find a permanent position.  As you know, there is a shortage of jobs and a lot of people out of work.  I have been taking workshops at the Bridgeport CTWorks Career Center and have also been speaking with Xavier.  In my opinion he goes beyond the call. No matter what my question is or how silly I think it may be, he takes it seriously and always calls me back with an answer to help me as much as possible. When you are out of work, you sometimes lose hope. However, after talking to him, he always makes you feel like you can do it, and that you should keep pushing on.  I wish there were more people like him in this world.  I think he should get a pat on the back and know how he is appreciated by so many of us. 


To Julie, Hartford CTWorks Career Center: 

I wanted to thank you for giving the women in my Supported Recovery Program the opportunity to gain valuable information related to employment and services offered through CTWorks and the workshop conducted by Gordon.  The referrals I provide to my clients for CTWorks have increased and those who attended reported they were going to implement what they learned as they continue to job search. Gordon helped the women to understand the tools/skills they need to seek and develop in today’s workforce. The overwhelming feedback from the workshop participants included gratitude, appreciation for the services offered, and that continuing their education is extremely important and a significant piece in gaining suitable employment. Thank you again for bringing CTWorks to us!   


To Ram, Hartford CTWorks Career Center:  

Thank you so much for allowing Gordon to come to Willow brook School, Hartford to conduct a workshop on Finding a Job.  We found the résumé writing and interviewing techniques to be very helpful. Gordon engages participants skillfully and has a wealth of information to share.  We really appreciate the time he was able to give to our school community and hope he will be able to come again. 

Thanks again,

To Michelle, Bridgeport Field Audit: 

Thank you for the excellent customer service and support provided by you and your team, specifically Christina. Great teamwork reflects great leadership. 


To Caroline, New Britain CTWorks Career Center: 

Thank-you for the information you presented yesterday in your orientation seminar.  I appreciate all your efforts in helping me with my search for employment. 


To Jason, Waterbury CTWorks Career Center:

I just wanted to give you an update and also thank you for setting me up with a great opportunity to work (at my new employer). Everything is going well and I have learned a lot. The challenge has been big at times, but there has always been great support to continue to learn. I often think how lucky I am that you gave me the connection for an interview that also led to a possible career so quickly after my time in the service. Again, thank you very much 


To Michael, Willimantic CTWorks Career Center:

Thank you for reaching out after a few years to see how I was doing and for taking such an interest.  It means so much to me that people like you have taken such an interest in my success. I would also like to recognize Nancy and Jon. They both took time out of their day to put my mind at ease. Their effort and patience with me during a very frustrating day was evident and greatly appreciated.  


To Steven, Employer Tax Accounting Unit:

You are an amazing public employee. Your promptness and expediency raise the bar for all others. Your efficiency and kindness are unmatched in all my contacts with public employees and other service interactions. Please share this with your colleagues and supervisors.

With many thanks,

To Angel, Claims Exam:

Last week it was necessary to have Claims Exam step in due to lack of payment because of a system check on my filing. After speaking to Wendy, Melina and Janet – all of whom were very understanding, compassionate, patient, and professional – Jean took on the case. Jean was professional and to the point, sympathetic to my frustrations, very informative as to how this problem came to be, and helpful about how my employer could make this less confusing. Without a doubt a person of resolve when it comes to getting done what she says she will do, Jean called me personally on two occasions to ensure that the system picked up and allowed the corrections. She also followed up the next day to confirm all was on track, also telling me what I needed to do to continue the success of my filing. I couldn't have been more satisfied with my treatment by DOL and especially, Jean. She is certainly an individual I'd want on my team, having such high work standards and dedication. More importantly, she was extremely approachable and a very pleasant person to be dealing with in such a stressful situation. Thank you Jean, and the rest of your team, too, for all your help.


To Hyacinth, Bridgeport CTWorks Career Center:

Thanks so much for a very rewarding class. I found all of the handouts very informative and interesting – and you were so very engaging!


To Nicole, New Britain CTWorks Career Center:

I attended the Re-employment Services meeting that you held at the New Britain CTWorks Career Center this morning.  Thank you for making me feel that this was time well-spent. It was not something that I initially wanted to attend. However, I got quite a bit more from it than I had anticipated, and am now glad that I was chosen to attend. I really appreciated the relaxed, yet information-packed presentation.  You communicated well with everyone and did a great job answering questions in a way that made everything well-understood.   


To Carol, New London CTWorks Careers Center:

I just wanted to thank you for the great "Career Development and Exploration" workshop I attended last Wednesday and Thursday.  I really enjoyed it. The group of people who also attended helped me to feel less like I am alone in this journey to find work.  Thank you also for the tips and tidbits of information you gave us.  The unemployment process is intimidating, and the constant fear of doing something wrong -- which could cost me my benefits or worse -- is very stressful.   I'm still not sure where I am going, yet, but I saw a little bit of light at the end of the tunnel!

Thank you again,

To Victor, Bridgeport CTWorks Career Center:

This letter is to commend the great work that Kristina has done in handling my case. She has handled my unemployment matters on two separate occasions throughout the years. My experience has been stress free during these difficult times of unemployment. Ms. Stevenson always answers any questions concerning my unemployment status, making everything easy to understand. It has been a pleasure working with her. Thank you very much for having a professional, knowledgeable and hardworking employee in your agency,


To Michael, New Britain CTWorks Career Center:

I’d like to take a moment to let you know about the excellent customer service I have received from several of your employees. I have spent most of my time working on my résumé with Caroline Dearborn. She was very pleasant and a huge help. In fact, less than an hour after submitting my résumé online, I was contacted for an interview. I am more than grateful for her help. I have also had the opportunity to take an Interviewing Techniques seminar with Nicole and Résumé Writing and Job Search Strategies seminars with Mike. All were excellent. Please take the time to let them know how well they are doing and how much they are appreciated.


To Michelle, Waterbury CTWorks Career Center:

Thank you for helping us fill good jobs in the Greater Waterbury area. We have worked with the Connecticut Labor Department for over 36 years and you have been one of the most effective professionals we have met. We look forward to working together to help us fill our customers staffing needs in the area.

Jaci Carroll Staffing Services, Inc. 

To Mike, New Britain CTWorks Career Center:

I want to send kudos for one of your counselors. Caroline at your New Britain office spent some quality time with me and I feel more positive than ever. At 64 it is pretty daunting to be laid off after working some 30 years. Caroline's personality and approach was just what the doctor ordered. We need more folks like her and I just want to send along my appreciation.


To Stephen, Waterbury CTWorks Career Center:

I recently attended a re-employment meeting at the Waterbury CTWorks Career Center. The Career Development Specialist assigned to my case was a nice woman by the name of Janice. She was so polite; I had been panicking. All my paperwork was completed in a timely fashion and all my benefits were restored. Within 30 minutes I was on my way to deliver my résumé and submit applications to two potential employment prospects, each of which were 10 minutes driving distance from your office. In my opinion, Janice is the epitome of a true professional.


To Sri, Hartford Field Audit:

Thank you for responding to my recent letter. The information you sent me was very helpful. You went above and beyond to assist me and I am very grateful. You are quite a credit to your job and the Connecticut Department of Labor.


To Jessica, Hamden CTWorks Career Center: 

I just wanted to take the time to thank you. I attended your résumé class and I left there feeling better about myself and my ability to find a new job. You really taught me a lot about résumés. You are friendly, informative and knowledgeable and I would definitely recommend this class to others. Your co-worker Sarah scanned my résumé to your email address while I was there.


To Caroline, New Britain CTWorks Career Center:

I just wanted to let you know I have been offered a job position as a fellowship program coordinator at a medical center.  I was interviewed last Friday by the director of the Academics Association and this past Monday, I had an appointment for an interview at their human resources department. When I asked ‘when will there a decision made about the position?’ the HR person offered me the position on the spot.  I think I went numb at that point.  I was the only one interviewed and the director and I really hit it off. It is a part-time position that is expected to go to as much as 30 to 40 hours by the end of the year. I want to thank you from the bottom of my heart for all your support, expertise and compassion. With the support from you and your co-workers, this journey has given me the confidence to pick myself up every day and keep trying, never give up. You all "Rock" at DOL!


To Judy, New Britain CTWorks Career Center:

Thanks so much for the job posting. I'm sorry I haven't gotten back to you sooner. My daughter graduated yesterday and I also found out I got the job as fellowship program for a medical center!  Woo! Hoo!  I have had to do a bunch of paperwork, and to be honest, I keep thinking I'm going to get an email saying they made a mistake! I am trying to comprehend all of this. I thank you from the bottom of my heart as well as your co-workers for all your support, expertise and compassion.  You are all an asset to DOL and they are lucky to have you. 

Thank you again for all you have done for me,

To Michelle, Waterbury CTWorks Career Center: 

Remember that company I told you about yesterday?  You know the one that interviewed me five times? Well, I just heard from them. They want to make me an offer. They want to hire me -- out of thousands of applicants -- they chose me! I would never have been able to do this if it wasn't for you. You're the reason I stayed motivated. You believed in me and helped me to believe in myself. 

Thank you forever. 
Mary-Ellen B.

To Kristina, Bridgeport CTWorks Career Center:

I thank both you and Ashley for your kindness and assistance. I believe the brainstorming you both did was spot on. I am going to work on the résumé and refine my approach to prospective employers, thanks to your combined input. I will be in touch very soon for the mock interview as I think this is a wonderful and productive exercise that will be of great benefit to me. Thanks again to you, Ashley and your families. You both represent the best of the DOL.


To Julie, Hartford CTWorks Career Center:

I am the community programs coordinator at the Greater Hartford Arts Council and I am in charge of Neighborhood Studios, our summer arts education and career skills program for area teenagers.  I wanted to pass along how wonderful it was to include Gordon Gross’ résumé writing workshop as a part of our career skills portion.  With the first of three sessions under our belt, I was thoroughly impressed with how much useful and practical information the students were given and how fantastic Gordon was at holding their attention and meeting them where they are on their journey from ages 14 to 19.  The Connecticut Department of Labor is providing a highly valuable and amazing service through these workshops and I just wanted to be sure and thank you!

Best regards,

To Xavier, Bridgeport CTWorks Career Center:

I wanted to let you know that I got a job offer today. I want to thank you, because I'm not sure I would have even gotten a phone interview if I hadn't attended your "10 Things Every Job Seeker Should Know" seminar. I followed much of your advice, including attaching my résumé to the application as a plain text file and sending a thank you note almost immediately after my interview. I can't say for certain that following your advice got me the job, but I do know that when I followed your advice on an application, I ended up getting a job offer. Thank you so much for giving that talk, and for all the work you do helping people find jobs. I know from my experience the past two years that looking for a job can be an exhausting and demoralizing process, and I got the sense that you have a great ability to motivate and inspire people to keep trying. Keep up the good work!


To Barbara, Hartford CTWorks Career Center: 

I just wanted to take a moment to express my gratitude and appreciation for the help and support you provided to me during the past several months while I was searching for a new job. You provided professional guidance and suggestions to improve my résumé and broaden my job ideals.  I truly appreciate your kind, informed guidance and wish you the best. Hopefully we won't be working together in a professional context now that I have found employment, but if I do become unemployed again, I know that I will be prepared because of your help this time. 


To David, Hartford CTWorks Career Center:    

I recently stopped in your office for resume résumé help.  My revised résumé has served me well and I have started a new career in the mortgage lending industry. You are a consummate professional and I thank you for all your help.   


To Steve, Maria and Michelle, Waterbury CTWorks Center:

I just want to tell you all thank you for all you have done for me. Steve and Maria, thank you for introducing me to Dave and the United Labor Agency. Dave accepted my background and offered me a volunteer position in the agency's computer room which I started in November 2012. The following February, Amy, also of the ULA, found some paid hours for me. That opened up more opportunities for me at the halfway house; furloughs, single room and more freedom. Steve, you introduced me to Michelle and the Waterbury Networking Group.  I am impressed with Michelle's energy for both the group and LinkedIn and the DOL.  My next move is north to Torrington. The tools I have learned from all of you make it less daunting. Thank you again. 


To Ram, Employment and Training Division:

Chris was a great assist with résumé critiquing at your June 18 Middlesex County Career Fair.

A Customer

200 Folly Brook Boulevard, Wethersfield, CT 06109 / Phone: 860-263-6000

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