Connecticut Department of Labor
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Direct Deposit | Debit Card | Compare Direct Deposit and Debit Card | Frequently Asked Questions | Who to Contact | Security Tips | Select/Modify Payment Method

DIRECT DEPOSIT OR DEBIT CARD? YOU CHOOSE!
Who to Contact For Assistance

 

   Please note that the TeleBenefits Line cannot update, change or verify your direct deposit information.

 

CONTACT DOL ON-LINE AT https://sso.ctdol.state.ct.us/ :

  • choose a payment method.
  • change a payment method.


CONTACT KEY BANK ON-LINE AT
www.key2benefits.com
FOR THE FOLLOWING:

  • check Debit Card balances.
  • make Debit Card account inquiries.
  • review a free electronic statement for a Debit Card account. (up to 12 months of statements)
  • pay bills on-line.
  • make on-line purchase(s).*
  • review the transaction history for a Debit Card.
  • change a Debit Card PIN.
  • contact Key Customer Service for information.

*Performing a transaction this way may incur a fee. Click here for a list of these fees.


PHONE CONTACT FOR KEY BANK (1-866-295-2955)

  • Contact Key Bank Customer Service if:
     
    • you need help using your Debit Card.
    • you are activating your Debit Card.
    • you did not receive your Debit Card.
    • your Debit Card was lost, stolen, or damaged.
    • the teller/cashier does not recognize/take your Debit Card.
    • you want to request a monthly account statement by mail.
    • you want to access your monthly account statement.
    • you were charged unexpected Debit Card transaction fee(s).
    • you want to dispute an unauthorized transaction.
    • you want to find out if your benefits were deposited onto your Debit Card.*
    • you want to check your account balances.*
    • your Debit Card was rejected.
    • you forgot or entered the wrong Debit Card PIN.

*Performing a transaction this way may incur a fee. Click here for a list of these fees.


CONTACT YOUR BANK IF:

  • you want to find out if benefits were deposited into your Direct Deposit account.
  • you are unsure of your Bank Routing # or Account # for Direct Deposit.
     


VISIT THE DOL WEBSITE AT 
www.filectui.com IF:

  • you have questions about UI eligibility.
  • you want to change your mailing address.
  • you are questioning the amount or payment of benefits.

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