The vast majority of unemployment compensation hearings in Connecticut
are conducted in person. However, where a claimant has established
a claim by virtue of employment in Connecticut but has moved to another
state, any appeal hearing resulting from that claim is conducted telephonically
for both the claimant and employer. Parties involved in intrastate
appeals may also be allowed to participate by telephone for limited, good
cause reasons provided in Section 31-237g-17
of the Appeals Division's procedural regulations.
Individuals who are scheduled to take part in telephone hearings are
provided notice by the Referee's office of the specific date and time to
place a call to a dedicated telephone number to start the hearing. If you
use a cellular telephone, you are responsible for the charges billed by your
The following information, in addition to the general information about
the conduct of appeal hearings contained in the Claimant's
Guide to the Appeals Process and the Employer's
Guide to the Appeals Process, is extremely helpful for parties scheduled
to engage in a telephone hearing:
Begin to prepare for your hearing early by arranging for the participation
of any needed witnesses and by providing the Referee and all other
parties copies of any documents that you wish considered at the hearing.
Do not use a pay telephone to participate in the hearing. Most pay
telephones will not allow the Referee to call you back in order to conference
you with other hearing participants.
are sometimes subject to interference or loss of transmission not experienced
by conventional telephones. This may result in your inability to
hear the questions asked by the Referee or the testimony of the other party.
Therefore, it is preferable that you are in a stationary location during the
If you do not have a telephone with which to participate in the hearing,
contact your local unemployment compensation office or CTWorks career
center to arrange for the use of a telephone at that location. Since
these offices are busy, you will need to make arrangements well in advance
of the hearing, which means immediately upon your receipt of a notice that
the hearing has or will be scheduled in the near future.
Choose a quiet place from which to participate in the telephone hearing.
Do not have other people in the room with you unless those people are also
taking part in the hearing. Other potential distractions, such as
radio or TV, should be turned off during the hearing.
The lack of visual cues makes it difficult for the Referee to know if participants
engaged in a telephone hearing understand what is going on. Therefore, you
should question the Referee if at any time during the hearing you don't
understand what is happening, or cannot hear what isa being said by the Referee
or other parties.
If you become disconnected during the hearing, hang up your telephone immediately
and stand by while the Referee's office makes a new connection. If you do not
hear from the Referee within 5 minutes, contact the Appeals Division.