Insurance Frequently Asked Questions (FAQs)
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is Unemployment Insurance?
Unemployment Insurance is
temporary income for workers who are unemployed through no fault
of their own and who are either looking for new jobs, in
approved training, or awaiting recall to employment. The funding
for unemployment insurance benefits comes from taxes paid by
employers. Workers do not pay any of the costs. To qualify for
unemployment benefits, you must have earned sufficient wages
during a specified time (monetary eligibility). To collect
benefits, you must meet certain legal eligibility requirements.
are the basic eligibility requirements to apply for unemployment?
- Be fully or partially
- Be unemployed through no
fault of your own [the law imposes disqualifications for
certain types of separations from employment];
- Be physically and mentally
able to work full time*;
- Be available for full-time
- Be registered with the
American Job Center;
- Be actively seeking work
by making reasonable efforts to find employment each week;
- Participate in selected
reemployment services if you are identified as a dislocated
worker by the profiling system;
- File your weekly claims as
*Individuals who cannot work
because of a physical or mental impairment that is chronic or
expected to be long-term or permanent may qualify for benefits
if they are available for suitable part-time work.
How do I file a new or reopened
A claim should be filed as soon as
possible after you are separated from employment.
- You may file your initial (new) claim or
reopened claim 24/7 online using
- If you are unable to file a new
claim online, please visit one of our American Job Centers
locations. Go to our website at
www.FileCTUI.com for office locations.
Do not delay in filing a claim
if you do not have your separation packet which includes a pink
slip. Your claim will be taken without it. Your claim is
effective the Sunday of the week in which you first file for
benefits. Ordinarily, you do not get paid for the weeks prior to
the week you filed your initial claim.
Have your Social Security card
and separation packet, if one was provided. If you are
separating from the military, have separation form DD214,
Member-4. Federal employees should bring separation form SF-8
and a copy of their most recent pay stub. If you are not a US
citizen, you must have proof that you are work authorized
in the USA. Do not delay
filing a claim if you do not have these documents. Your claim
can be filed without them, with the exception of those claimants
that are required to provide proof of work authorization
documents in this country. However, there may be a delay in
payment until the document(s) are received.
4. How do I file my weekly unemployment
You may file a weekly claim for benefits
by our automated Telebenefits Line, in English or Spanish. If you file online, our web address is:
www.FileCTUI.com. The automated
Telebenefits Line can also be used for claim inquiries and provides
general information on Unemployment
Beginning Oct. 6, 2019, weekly claims can be filed by using the
self-service telephone system (formerly known as TeleBenefits)
on these three days only: Wednesday, Thursday and Friday. The
self-service phone system will not be available Sunday, Monday
or Tuesday (it is never available Saturdays).
Automated TeleBenefits Phone Numbers - filing weekly
claims and claim inquiries
(860) 256-3900 (from in-state)
| New Britain
| New London
|TDD/TTY Users Call:
5. How much will I get?
We look at wages for a 12-month
period that is called the Base Period. The time is the first
four of the last five completed calendar quarters prior to the
calendar quarter in which you initiated the claim.
cannot establish monetary eligibility using wages in the
previously described base period will use an alternate base
period. The alternate base period consists of the four
calendar quarters immediately preceding the quarter in which the
claim is filed. To determine if a person has sufficient wage
credits, the law requires that he or she must have total base
period earnings that equals or exceeds 40 times the Weekly
Benefit Rate. Normally, the maximum number of weeks of regular
benefits payable is 26.
wages are used in determining monetary eligibility?
Wages are drawn from a one-year period
(four calendar quarters) to calculate eligibility. This one-year
period is called the Base Period. By law, neither the quarter in
which your claim is initiated nor the calendar quarter
immediately preceding that quarter can be used for this
calculation. Therefore, the Base Period normally will be the
first four of the last five completed calendar quarters prior to
the effective date of the new claim.
your claim is effective with any Sunday in:
January, February, or March
The Base Period will be the first nine months
(Jan-Sept) of last year and the last three months (Oct-Dec)
of the year before last;
- If your claim is effective with
any Sunday in: April, May, or June
The Base Period will be all twelve months (Jan-Dec)
of last year;
- If your claim is effective with
any Sunday in:
July, August, or September
The Base Period will be the first three months of
the current year (Jan-Mar) and the last nine months
(Apr-Dec) of the last year;
- If your claim is effective with
any Sunday in: October, November, or December
The Base Period will be the first six months
(Jan-June) of the current year and last six months of the
- 7. How
will my part-time job affect my benefits?
If you are working part-time, your
Weekly Benefit Rate will be reduced by an amount equal to
two-thirds (2/3) of your gross wages for that week, rounded to
the nearest dollar. To be eligible for this payment the law
must be employed less than full-time; the number of hours
you are working during the week is less than the number of
hours customarily considered to be full-time for that job
- You must be able to work
and available for work as defined by law;
did not refuse additional hours.
- 8. How
will my Pension Benefits affect my benefits?
If you receive a pension, the law
requires that the Weekly Benefit Rate be reduced by the
pro-rated weekly amount of the pension that was contributed by
the employer . A pension reduction of the Weekly Benefit Rate
will increase the number of weeks for which Unemployment
Compensation Benefits can be paid. You must still be able,
available, and looking for full-time work to be eligible for
Unemployment Compensation Benefits.
You can report your pension
when you file your new claim. If you start to receive a pension
after your new claim has already been filed, you must report
your pension at
www.filectui.com by selecting "receiving a pension".
I quit my job and collect Unemployment Insurance Benefits?
The general rule is that a person
who voluntarily leaves suitable work without good cause,
attributable to the employer, is not eligible for benefits.
However, there are a few non job-related reasons for quitting
under which a person may be approved for benefits. These include
quitting to care for a spouse, child, or parent with an illness
or disability, and quitting to escape domestic violence.
For good cause to be attributable
to the employer, it must relate to the wages, hours, or working
conditions of the job. A change in conditions created by your
employer or a breach of your employment agreement which is
substantial and adversely affects you may be good cause to quit.
Also, if the job itself adversely affects your health or
aggravates or worsens a medical condition, it could be good
cause to quit.
Regardless of the cause, in
most cases, good cause attributable to the employer may only be
found if you took reasonable steps to inform your employer of
your dissatisfaction and sought to remedy the problem before you
left. If you quit, it is your burden to prove that there was
good cause for leaving. When applying for benefits, after
quitting a job, you will be scheduled for a
pre-determination hearing by mail to establish whether you had good
cause for leaving. Your employer will be notified of this
hearing and will be invited to also send in a written
- 10. I was just fired. Can I
collect Unemployment Insurance Benefits?
If you are fired or suspended, you
may be disqualified for benefits if the employer can prove one
of the following:
- Willful misconduct in the course of your
employment. The term wilful misconduct means deliberate misconduct in
wilful disregard of the employer's interest, or a single knowing
violation of a reasonable and uniformly-enforced rule or policy of the
employer, when reasonably applied, provided such violation is not a
result of the employee's incompetence. In the case of absence from work,
an employee must be absent without notice or good cause on three
separate instances within a 12-month period;
- Conduct which is a felony under the law and
occurred in the course of your employment;
- Larceny of property or service whose value
exceeds $25 in the course of your employment;
- Participation in a strike which is illegal
under law or regulations;
- You were sentenced to a term of imprisonment
of 30 days or longer and had begun serving that sentence;
- You were discharged or suspended because you
were disqualified by law from performing the job for which you were
hired as a result of a drug or alcohol testing program mandated by law;
- If you are discharged, it is the employer's burden
to prove that there was wilful misconduct. When applying for benefits after
being discharged or suspended from a job you will be scheduled to attend a
pre-determination hearing to determine eligibility. Your employer will be
notified of this hearing and will be invited to attend or to send in a written
- 11. My boss is doing ...
can he/she do that?
The employer must pay you for work
you have performed and in accordance with any contract or
written policy. The employer can change the nature of a job in
accordance with any contracts or written policies.
- 12. I'm moving ... what can
I do about my Unemployment Insurance Benefits?
If you move out of Connecticut,
you may continue to file for Unemployment Compensation Benefits
from out of state. This is called an Interstate claim.
Connecticut will still be the paying state so you must continue
to meet all Connecticut eligibility requirements.
- 13. How do I file an
here to obtain information on filing an appeal.
- 14. What other unemployment
related programs are available?
(The Labor Department is not responsible
for accuracy of the information provided by the following
National School Lunch Program
(Conn. State Department of
Children may become eligible for the free
lunch program upon a change in a parents' financial
- 15. I will soon exhaust my Unemployment Insurance Benefits. Are
there other services that may be helpful to me?
Contact United Way's 2-1-1
infoline program. This is a free referral service, with
information about workforce programs, community services, basic
needs assistance, crisis intervention and much more. 2-1-1 is
toll-free from anywhere in Connecticut and it operates 24 hours
a day, 365 days a year. The service offers multilingual
operators and TTY access. You can reach this service by calling
or visit the United Way website at
CT Department of Labor’s no cost on-line job bank, offers
individuals the ability to search for jobs based on multiple
search criteria such as location, occupation, employer, and
more. The Résumé Builder component of
helps individuals build a résumé step-by-step, gathering
essential background information and arranging skills,
employment history, education and other essential information in
an organized format for prospective employers to view. In
addition, the Virtual Recruiter component of the system allows
individuals to save a job search and run it periodically to
identify new job postings that match their search criteria. Job
search results are sent to an individual’s email account.
You can access
Information regarding the Subsidized
Training and Employment Program (Step Up), summer and seasonal
jobs at state agencies that are open to all jobseekers,
and the Veterans Manufacturing Job Match program can be found on
the main page of the Labor Department’s web site at
200 Folly Brook Boulevard, Wethersfield, CT 06109 / Phone: 860-263-6000
State of Connecticut