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LEAN Government Services
Why Implement LEAN?

Government is under increasing pressure to:

  • Reduce costs 

  • Expand services with less 

  • Improve processing time 

  • Increase productivity 

  • Improve quality of services 

  • Meet customer expectations

How is it Done?

  • Obtain management commitment 

  • Identify a process/procedure to be “Leaned” 

  • Establish a Lean team (include people who do the work) 

  • Use Brainstorming/Process Mapping to identify “bottlenecks” and areas for improvement 

  • Implement customer-driven waste reduction techniques 

  • Evaluate the results and make further improvements 

  • Continue to find additional Lean projects within the unit

LEAN Government Services

200 Folly Brook Boulevard, Wethersfield, CT 06109 / Phone: 860-263-6000

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