What Is LEAN?
customer-driven waste reduction technique that:
Examines a current process.
Improves efficiency by decreasing process time.
Produces a product or service to the demand of internal and external
Initiates organizational change.
Lean is the relentless
pursuit of Waste. A Lean organization
produces more with
existing resources by eliminating non-value added activities. Lean
establishes a systematic approach to eliminating these wastes and
creating flow throughout the whole organization.
Lean is only for manufacturing businesses.
Lean originated on the manufacturing
shop floor, but was extended to service and support functions.
Waste exists in all business
Eliminating waste improves
Increasing productivity creates higher stress.
3. Eliminating waste results in
the loss of jobs.
- Frees up staff
time to work on backlog of work.
- Can do new
projects/do more for the customer.
is a “Flavor of the Month”.
- Lean is a sound,
customer-centered business practice that results in improved outcomes.
5. Focusing on higher internal
efficiency means less attention to the customer.
- Eliminating waste
allows people to focus on customer satisfaction and new
- Documenting the process and
making it transparent establishes the basis for customer value-added
- Frees up time to do more for
costs a lot of money to implement.
- "Spend ideas, not
- People are
greatly underutilized resources
LEAN Government Services