Connecticut Department of Labor
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LEAN Government Services
What Is Waste?

Any step of a process that does not add value to the customer is considered Waste. 

Examples of Waste:

  • Document errors

  • Document transport

  • Completing work not needed

  • Process steps, reviews and approvals

  • Waiting for the next step

  • Searching for information

  • Backlogs

  • Behaviors

LEAN Government Services


200 Folly Brook Boulevard, Wethersfield, CT 06109 / Phone: 860-263-6000

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