Leveraging the strength of many minds. The candid unevaluated flow of
ideas, which allows for creative suggestions in developing solutions to
Simple rules when using the Brainstorming technique:
Brainstorming can be oral or written
Identify opportunities within a prescribed time frame
Do not evaluate a suggestion made during the process
Ideas can be piggybacked on other ideas
Focus on the idea not the individual
A visual representation of the flow of work presented as a series of
steps (symbols) showing the path of the process and the relationship
between the steps.
Benefits of Process Mapping
for thinking through a process
where Customer Value and waste are generated
problems and identifying improvements
Root Cause Analysis:
A problem is scrutinized, from a
general to a specific perspective, to determine its origin.
ďA person is rarely
the origin of the problem, but can be one of the symptoms."
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