CT SIDES E-RESPONSE FREQUENTLY ASKED QUESTIONS
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General SIDES Questions
What is SIDES?
SIDES stands for State Information Data Exchange System. SIDES is run by the US
Department of Labor and its partners, and serves as the vehicle of communication
between state unemployment agencies and employers or Third Party Administrators (TPAs),
who represent employers. SIDES is intended to replace hard-copy (paper) communication
between employers/TPAs and a state unemployment agencies.
For Connecticut employers, specifically what hard copy (paper) communications does SIDES replace?
For Connecticut employers, and TPAs who represent Connecticut employers, SIDES replaces hard copy
lack of work verification notices (form UC-61A) and separation hearing notices (form UC-840E) with
an on-line questionnaire.
General SIDES E-Response Questions
What is SIDES E-Response?
SIDES E-Response is an ideal solution for smaller employers and TPAs to exchange separation information
with the Connecticut Department of Labor (CTDOL) with regards to unemployment insurance. The employer
or TPA uses a web browser to log onto the SIDES web site and answer the on-line questionnaire.
Larger employers and TPAs generally would not use E-Response, but rather would incorporate their SIDES
communications directly into their IT infrastructure.
What does registering for E-Response with Connecticut change?
When a Connecticut employer is registered for E-Response, CTDOL will cease mailing all hard-copy
lack of work verification notices (form UC-61A) and most separation hearing notices (form UC-840E)
to the employer when a former employee files for unemployment benefits. Instead, the Agency will
send an electronic request for separation information to the employer through SIDES, and will send the
employer an e-mail notification that the information request was sent to SIDES.
Please note that occasionally, SIDES employers may be mailed some separation follow-up hard copy forms,
even if the employer was initially sent a separation request through SIDES.
How much does using SIDES E-Response cost an employer?
There is no cost for using SIDES E-Response beyond normal Internet connection charges.
What is the difference between “SIDES” and “CT SIDES”?
SIDES is run by the US Department of Labor and its partners, and serves as the
vehicle of communication between state unemployment agencies and employers (or
CT SIDES is the program CTDOL established for Connecticut employers, and TPAs who represent
Connecticut employers, to use SIDES or SIDES E-Response to receive and respond electronically
to separation information requests and separation hearing notices from CTDOL.
CT SIDES E-Response Registration
How does an employer register for CT SIDES E-Response?
The registration form
is available here. Print out the application,
enter the requested information, have the form signed by an authorized representative, and
follow the instructions at the bottom of the form to submit.
After an employer submits the E-Response registration form, how will an employer know when the
registration has been processed?
CTDOL will send an e-mail message (using the provided e-mail address) after processing the registration
form, stating the registration has been processed.
If there are problems with the registration form an employer submitted, will the employer be notified?
Yes, the employer will be contacted by a CT SIDES representative if there are any problems with
the answers on the CT SIDES E-Response registration form.
Notification of SIDES E-Response Information Requests
How is an E-Response employer notified when a SIDES separation information request has
been generated for it?
When a former employee of an E-Response employer files for unemployment, and CTDOL
either schedules a separation hearing or needs to verify lack of work, the E-Response
employer will receive an e-mail from CTDOL, informing it a separation information request
was sent to SIDES. The e-mail will include a PIN (Personal Identification Number) to access
the site and the site’s web address.
Logging into SIDES E-Response and the SIDES Questionnaire
What is information is needed for an E-Response employer to log into SIDES?
In order for an E-Response employer to log into SIDES, the employer will need to
have its Connecticut Employer Registration number, its Federal Employer
Identification number, and the PIN that is included in the e-mail notifying that a
separation information request was sent to SIDES for it. The e-mail will also
contain the web address of the SIDES login page.
After I log into SIDES, what do I see/do?
Does the SIDES questionnaire pose the same questions for every case?
Yes. However, the sections you will be required to answer will differ, depending on the
details of the case.
If an E-Response employer submits its answers to SIDES, does the employer need
to attend the hearing (if one is scheduled)?
First-person testimony is generally the best testimony. But if your answers are
complete, your response should count for Connecticut’s hearing participation requirement.
If an E-Response employer receives a Lack of Work Verification attachment (form UC-61S) and
the employer responds that the separation was not a lack of work layoff, what are the next steps?
As long as the response is submitted by the Response Due Date (see below), CTDOL will
schedule a predetermination hearing to cover the separation.
What is a SIDES attachment?
When CTDOL sends a SIDES Separation Information requests, an attachment is included
which includes additional information about the case.
Will an attachment be included with every SIDES Separation Information Request?
Yes, every SIDES Separation Information request will include one attachment.
How many attachments are there and what are the differences?
There are two different attachments. Each SIDES separation
information request will include either one attachment or the other,
and never both. The attachments are:
UC-61S: This attachment is informational-only. It explains that your former
employee indicated stated she/he was laid off. The attachment also includes
additional information that we are mandated to provide.
UC-840S: This attachment is included when a hearing with your former employee
has been scheduled, based on the separation reason. The attachment will include
the date, time, and place of the hearing, and information regarding how you can
participate at the hearing. The attachment also includes questions that augment
the SIDES questionnaire.
Does the E-Response employer need to look at the attachment every time a SIDES request is received?
CTDOL encourages employers to review all information sent to them with a SIDES Separation
If an E-Response employer has a separation hearing scheduled, will the hearing information be
included in the SIDES attachment?
Yes, attachment UC-840S will include the date, time, and place of the hearing.
If a hearing is scheduled, should the E-Response employer answer the questions from
the Hearing Notice attachment (form UC-840S), or from the questions from the SIDES questionnaire?
Answering the questions in the SIDES questionnaire is mandatory in order to submit your SIDES
response. The SIDES questionnaire covers most separations most of the time. The questions
in the UC-840S are intended to augment the SIDES questions for cases where the standard SIDES
questions aren’t specific enough. CTDOL encourages employers to review the questions posed in
the UC-840S attachment, and answer any that apply to the case.
Note that instead of answering the UC-840S questions on the UC-840S itself, you can include
the answers from the UC-840S in the “Additional Separation Information” section in the SIDES
What is the “Response Due Date”?
Every SIDES Separation Information request will included a Response Due Date. The date will
be displayed at the top of the SIDES questionnaire. The response due date is the date the
response needs to be submitted to SIDES in order for it to be considered by CTDOL as timely.
Responses submitted 11:59pm of the Response Due Date or earlier will be considered timely.
What are the Response Due Dates for SIDES separation information requests?
For lack of work verification cases (form UC-61S is included as the attachment) – The Response
Due Date is seven (7) calendar days from the date the Separation Information requests was
For scheduled hearings (form UC-840S is included as the attachment) – The
Response Due Date is the day prior to the hearing.
Are the separation information due dates for non-SIDES participants different?
No; the only difference for non-SIDES responses is that the response needs to be physically
submitted to CTDOL via fax or mail by the due date by mail or fax.
If an employer registers for E-Response, will the employer ever receive a Lack of Work
Verification notice or Hearing notice through the mail again?
The E-Response employer will never receive lack of work verification notices (UC-61A) through the
mail again unless the employer withdraws from using SIDES.
Separation hearings are generally scheduled through CTDOL’s initial claim system when a claimant
initially files for unemployment benefits. All separation hearings with SIDES employers scheduled
this way will be generated through SIDES. However, occasionally hearings are scheduled after the
claimant has initially filed for unemployment benefits. When this happens, the hard-copy hearing
notice for the employer (UC-840E) will be printed and mailed.
Please note that the issues of Refusal of Work and Refusal of
Rehire, as well as Vacation and Severance Pay issues, are not supported by SIDES. When a hearing is
scheduled for one of these issues, hard-copy notifications will be mailed to the employer, even if
the employer is a SIDES participant.
Also note that occasionally there may be separation-related
follow-up paperwork mailed from CTDOL.
Lastly, if the SIDES system experiences problems, CTDOL has the
ability to temporarily switch all SIDES employers and TPAs back to paper-based notifications so
hearing notices and lack of work verification can be delivered in a timely fashion.
Will hearing notifications for educational employers and professional sports “reasonable assurance”
hearings be sent through SIDES?
Yes, if an educational institution or professional sports employer “reasonable assurance” hearing
is scheduled during the initial claims process and the employer is a SIDES participant, the
notification will be sent through SIDES. The applicable “reasonable assurance” questionnaire
is part of the UC-840S attachment.
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200 Folly Brook Boulevard, Wethersfield, CT 06109 / Phone: 860-263-6000
State of Connecticut